# Hi Craft Home Improvements Hi Craft Home Improvements is an extension / renovation contractor in Australia. Rated 4.5/5 from 118 public reviews across 1 review source. This is the MyTrustedTraders public-evidence profile for this tradesperson, with independent reviews, credentials and registry data from named public sources, no ads, and no paid placement. Trust Score: 46 out of 100 (building a public record). The score rests on rated 4.5 from 118 reviews. They state they've been established since 1959, but the earliest independent source we can find is 2017. Worth asking them about the gap. ## Public review evidence (by source) | Source | Average rating | Reviews | | --- | --- | --- | | ProductReview | 4.5/5 | 118 | Most recent review: 9 months ago. ## What customers consistently say _Recurring strength themes from this tradesperson's own reviews, each with a verbatim quote:_ - **Clear communication** (Quoted from 3 reviews): "This company conducts itself in a very professional manner and keeps its customers well informed as to what’s happening throughout the building process." · ProductReview, 13 Mar 2025 - **Quality of the work** (Quoted from 3 reviews): "Craftsmanship is none other than perfection." · ProductReview, 20 Mar 2023 _Customers who keep coming back (3 reviewers describe returning):_ "We have used Hi-Craft previously and wouldn’t hesitate recommending them to anyone wanting home improvement work carried out." · ProductReview, 10 Nov 2021 _Respectful and tidy in your home (3 reviewers describe them being respectful of the home and leaving it clean):_ "The installer Michael did a fantastic job, and left the area safe and clean until he returned to complete the job." · ProductReview, 27 Aug 2019 ## What customers consistently praise _Themes mentioned across this tradesperson's own public reviews:_ - Professional (mentioned in 28% of reviews we've read) ## In customers' own words _Verbatim quotes from this tradesperson's public reviews, each attributed to its source:_ > "We are a extremely happy and satisfied customer with the team, Hi-Craft. The job, building the patio looks fantastic. Thank you Scott and Team!" > Source: Julietta L R (5.0, via ProductReview) > "We have just had Hi Craft replace the roof sheets on our existing pergola. We have been super impressed with them! From the office staff who were patient while we sorted some things from our end, to Norm who messaged and ordered supplies through to Rocky who did the installation. Each were very professional and we are thrilled with the meticulous job that has been done! I was also impressed that the job was completed from start to finish in two days! Considering our pergola is quite large, this was a real blessing to us with minimal down time. Highly recommended!" > Source: JENNY L. (5.0, via ProductReview) > "We are very happy with our new outside pergola by HiCraft. This company conducts itself in a very professional manner and keeps its customers well informed as to what’s happening throughout the building process. Construction was completed in a timely fashion and their builders were friendly and very accommodating in answering any questions we had and in offering suggestions that would improve the final result, such as feeding electrical wiring through the structure so that it would be neatly hidden. It’s a solid, clean lined pergola that blends beautifully with our traditional home. Thank you to the whole team at Hi Craft." > Source: Rosemary Wells (5.0, via ProductReview) ## Trades Extension / renovation contractor ## See their work _Portfolio and gallery links this business publishes. Inspect the source to see what each image represents:_ - [Photo gallery](https://hicraft.com.au/gallery/) - [Facebook](https://www.facebook.com/HiCraftAustralia) ## What we checked, and when _What MyTrustedTraders independently checked for this business (verified items only):_ - Review volume: MyTrustedTraders shows 118 public reviews on this profile. (via MyTrustedTraders public listing) - Public listing spread: MyTrustedTraders shows 1 public listing for this tradesperson. (via MyTrustedTraders public listing) - Business identity: MyTrustedTraders shows public business identity data with operating status unknown. (via MyTrustedTraders public listing) - Contact phone: MyTrustedTraders shows a public phone contact on this profile. (via MyTrustedTraders public listing) - Website: MyTrustedTraders shows a public website for this tradesperson. (via MyTrustedTraders public listing) Full verification checklist: https://au.mytrustedtraders.com/traders/hi-craft-home-improvements/checks ## Credentials & sources - Credentials shown: 0 - ASIC status: Unknown - ProductReview says 16 reviews marked verified by ProductReview - Evidence held from: ProductReview - Public evidence last checked May 2026 ## What this business says about itself _Self-declared on the tradesperson's own website, not independently verified:_ - Guarantee: 10 Year Warranty - Established: 1959 (67 years in business) - Good to know: Free quotes · Design service ## Before you hire an extension / renovation contractor _What to check when choosing this kind of trade (general guidance, not a claim about this business):_ - Trade and building licensing in Australia is set by each state or territory. Check the relevant regulator (e.g. NSW Fair Trading, QBCC in Queensland, VBA in Victoria) that the contractor holds a current licence for the work type and value before you hire. - For larger residential building work, confirm the contractor carries the home-building / domestic-building insurance your state requires before you pay a deposit. It is what protects you if the work is left unfinished or defective. - Ask to see a portfolio of completed work like yours, plus recent references you can contact. - Check the credentials and registrations that matter for this work, and that they are current. - Get a written, itemised quote with scope, assumptions and a staged payment schedule. ## Contact - Phone: 1300 659 276 - Website: http://www.hicraft.com.au --- Source: MyTrustedTraders, https://au.mytrustedtraders.com/traders/hi-craft-home-improvements Real public evidence only: every figure traces to its named source. The evidence for this business comes from a single public source, so it is not yet cross-checked against a second. If a source does not carry a field, it is not shown.