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Public evidence profile · Checked May 2026

Fairhaven Homes

BuilderMulgrave4.7820 reviews · 1 independent public source
Trust Score
56out of 100
Good record, gaps to check
  • Rated 4.7 from 820 reviews
  • 57 reviews in the last 12 months
How this score is worked out
Rating4.7 / 5
Review volume820
Independent sources1 independent public source
CredentialsNo credentials shown yet

How this score is made up

What customers say47.8 of 60
Independent checks3.3 of 30
Track record5 of 10
See the independent checks
  • Licences and credentials0 of 5
  • Ways to reach them3.3 of 3.3
  • Reviewed on more than one site0 of 5
  • Registered company details0 of 5
  • Photos of their work0 of 8.3
  • Industry recognition0 of 3.3

Missing evidence lowers the score because we can't check it. It doesn't mean it doesn't exist. Claiming a profile never changes the score. Evidence context, not a guarantee of workmanship.

Public directory notes

Checks and details listed by directories

1

These are checks, verified insurance filings, and practical details listed by named public directories and official registers. Each is the named source's own record, not MyTrustedTraders verification, unless a separate panel shows that evidence.

From customer reviews

What customers consistently say

Recurring themes from 106 customer reviews across 2 review sources.

Customers who keep coming back: As a returning customer, I really appreciated how Sal went out of his way to accommodate my needs. · ProductReview, 1 Dec 2025

Customers mention transparent pricing: Getting upfront, realistic costs for structural customisations rather than vague estimates or allowances, made the process feel secure rather than stressful. · ProductReview, 12 May 2026

Reviewers confirm: Finished on schedule. Their attention to detail and commitment to finishing the home ahead of schedule exceeded our expectations. · ProductReview, 17 July 2024

Clear communicationQuoted from 3 reviews

They have been supportive, professional and always had great communication! · ProductReview, 19 May 2026

Their communication was exceptional, always clear, upfront, and helpful with all the information we needed to start building our new home. · ProductReview, 11 May 2026

Fairhaven have been so easy to deal with, and communicative. · ProductReview, 6 May 2026

From ProductReview

Opening hours

The hours this business publishes online, handy for knowing when to call. Confirm before you set off.

Monday–Thursday
8:30am–4:30pm
Friday
8:30am–4pm
Reviews · public evidence

What customers say

These reviews are published independently on the named public source below, not testimonials this business chose to show. We bring them together and link each one back to where it appeared, so you can open the source and read it yourself.

4.7out of 5
820 reviews in public evidence57 reviews in the last 12 monthsMost recent review
Customers often mention
  • HelpfulMentioned in 42% of reviews we've read
  • ProfessionalMentioned in 28% of reviews we've read

Across all 820 reviews on ProductReview

5 stars666
4 stars60
3 stars16
2 stars22
1 star56
Where these reviews are published
  • ProductReview820 reviews · 4.7 avg

Highlights

We have had such a great experience planning our house build. Henry and Rebecca have been amazing to work with throughout the entire process. They have been supportive, professional and always had great communication!

Lauren BProductReview5.0 rating

I had the pleasure of being supported by Michael and Sarah at the Riverfield Fairhaven Display for my first home build. Michael was extremely knowledgeable, patient, flexible and honest throughout the entire process - it made the journey feel very accessible and enjoyable :) thanks so much for the help guys you were amazing!

PatriciaProductReview5.0 rating

Just want to say a big thank you to Darren and Rebecca for all their help throughout our home journey. As first home buyers, we had a lot of questions and honestly felt a bit overwhelmed at the start, but Darren made the process so much easier. He was always easy to talk to, patient, and gave really practical suggestions when we were choosing things for the house. No pressure, just honest advice that actually helped us figure out what worked best for us. Bec was also amazing the whole way through. Super responsive, organised, and always quick to help whenever we had queries. She kept everything running smoothly and was really lovely to deal with, which made the whole experience a lot less stressful. Really appreciate both of them for being so supportive and helpful from start until now that our construction is almost starting. It made a big difference in our journey.

Ariana Mari M.ProductReview5.0 rating

Detailed reviews

These are the individual reviews we hold for Fairhaven Homes, including the highlights above. The 820 headline total is the review volume reported across public review sources.

Jason G5.0 / 5 ·
Verified by ProductReview

Working with Mike and Sarah from the Riverfield Clyde office was an amazing experience throughout our first home journey. Their communication was exceptional, always clear, upfront, and helpful with all the information we needed to start building our new home. They were incredibly friendly and accommodating to all of our requests. Mike was especially knowledgeable and knew exactly how to help us achieve what we wanted in our home. We couldn’t recommend them highly enough!

ProductReview
Darcy785.0 / 5 ·
Verified by ProductReview

Fairhaven have been so easy to deal with, and communicative. The whole experience so far couldn't have been more straightforward. Shoutout to Michael, Tegan and Daniel who have been amazing. Definitely recommend building through Fairhaven :)

ProductReview
Tathra 305.0 / 5 ·
Verified by ProductReview

Fairhaven has been great, and really understanding in assisting myself during the planning phase every step of the way. Even when i missed some dead lines they reminded me what was required and any questions i had were answered in good timely manner. I did make some changes to the build also, again more than happy to give advice and accommodate. I have recommended Fairhaven homes to two long time friends that are thinking of doing a knockdown rebuild.

ProductReview
Taylah5.0 / 5 ·
Verified by ProductReview

We are building with fairhaven homes and have had an amazing experience so far. I had contacted over 40 builders in the area and chosen fairhaven after narrowing down because of the quality and guarantee for a quicker build with clear timeframes. At the moment we have just completed pre start. Fairhaven also has amazing great range of standard inclusions and also generous cat 1 items and we found the upgrades to cat 2/3 very reasonable and cheaper than anticipated but stuck with cat 1 for a lot of things. They were also super accommodating to our floorplan and the many changes we had to suit our needs! Whereas a lot of builders (volume) that we contacted did not want to or simply couldn’t for what we needed. We are building the Tahlee 28 (with room extensions and extra linens) We ended up going about 100k more than base cost price which included upgrades for almost everything, big extensions, a raked ceiling, site costs etc. The final cost wasn’t to much more/ the same as other builders quotes which was great, and I think for the quality it will make a big difference. Walking into the display homes compared to some of the other big builders you can just tell even from cat 1 products how big the difference is with brands they use in terms of quality. I also really liked how clear fairhaven was with orientation, insulation and other very important things that aren’t talked about much or at all with other builders I enquired with. Everyone I spoke to was super fast in replying and very informative. Our sales consultant was great and even let us know about hidden costs that we might not have been aware of (in any sort of building project) like gas connection for our estate which I see some people get caught out on in facebook groups. Fairhaven were so kind and understanding, when we were looking at finalising the floorplans in October my father was diagnosed with terminal cancer. The team was so lovely to deal with and gave me so much time to come back to completing the project with no extra costs. We ended up finalising everything in January, signed early Feb and did colour in early March. Our site start is start/mid May and we are very excited to get the house up as quick as possible so we can move closer to dad. Thank you to all staff including sales consultants, managers, Cro, colour appointment specialists we have had a wonderful experience and have been well looked after

ProductReview
Pasi5.0 / 5 ·
Verified by ProductReview

I had great full experience with Fairhaven homes because I started to build my future dream home with them. Millaray Frafan‑Araya , who is the New Home Consultant in Donnybrook Fairhaven display home and she helped me to do every step of my dream. She explained every step clearly. I highly recommend Fairhaven homes.

ProductReview
Read the other 10 detailed reviews on this page
Avinash N.5.0 / 5 ·
Verified by ProductReview

We had an outstanding pre-construction experience with Rosie Milojevic, Regional Sales Specialist at Fairhaven Homes. From the very beginning, Rosie demonstrated exceptional knowledge, patience, and genuine care in helping us choose the right floor plan and overall building design for our needs. She took the time to understand our requirements in detail and provided thoughtful guidance to ensure we made the best decisions. What really stood out was her willingness to accommodate our requests and assist with customisations, nothing ever felt too much trouble. Rosie consistently went above and beyond to make sure everything was tailored perfectly to our preferences. Her communication was excellent throughout the process. She was always approachable, responsive, and available to answer our questions, no matter the time. This gave us great confidence and peace of mind during what can often be a stressful stage. Rosie’s professionalism, dedication, and customer-first approach truly made a difference. We are incredibly grateful for her support and would highly recommend her to anyone going through the pre-construction journey with Fairhaven Homes.

ProductReview
JayJay5.0 / 5 ·
Verified by ProductReview

I m thrilled with service from Rosie . 26014 . She has highly efficient, knowledgeable about the market, and excellent at communicating . I highly recommend to get best deal from her about home building. Wish her good luck for future . Thanks

ProductReview
jonahazer5.0 / 5 ·
Verified by ProductReview

THANK YOU ROSIE FOR EVERYTHING Pre-construction review: We have had the pleasure of dealing with Rosie, a wonderful human being who treated us like family. We’re so lucky to have met her and go through this process with her. Bit by bit, she assisted us and gave us her recommendations and expert advice in building our home. Thank you again Rosie for all your help. We hope that the build goes as smoothly as pre construction phase.

ProductReview
Jihan5.0 / 5 ·
Verified by ProductReview

Rosie M. - Regional Sales Specialist - Mt Atkinson As first home buyers building under the 5% First Home Guarantee scheme, the process of finalizing a build contract alongside a land contract is stressful, tight deadlines, complex finance conditions, and countless decisions in a very short window. What makes our experience remarkable is that Fairhaven wasn't on our shortlist. We had been engaging with several other builders for months, and Fairhaven was initially just a passing inquiry. But from the very first conversation, Rosie at the Mt Atkinson office changed that entirely. I ask a lot of questions & changes, detailed ones about specifications, contract terms, site conditions, and inclusions. Where other consultants would deflect or take days to respond, Rosie accommodated every single one without hesitation. She never made us feel like a burden. If she didn't have the answer on the spot, she went and found it, properly. It was that extra attention, that consistent willingness to go above and beyond on anything and everything, that made us progress to the next stage. Without it, we simply would not have signed with Fairhaven. In an industry where so many sales interactions feel transactional, Rosie brought a level of care that genuinely shaped our decision. This review covers the sales stage only, we'll update as we move through the build. But if you're visiting Mt Atkinson, ask for Rosie. She's the reason we're building with Fairhaven.

ProductReview
Savio M.2.0 / 5 ·
Verified by ProductReview

Hi Fairhaven homes, If you are reading this, please honor your promises made at tender appointment. I have already sent multiple emails to you'll and my handover was supposed to be today 2 April- but due to inaction and broken promises from your end it has been delayed. You have the Job number to refer to.

ProductReview
Phillip C.5.0 / 5 ·
Verified by ProductReview

We have just signed for a house build with Fairhaven ,we have chosen The Carson 25 and new home consultant Faraz has been so helpful throughout the whole process. Faraz is very professional,articulate and helpful to make our choice easy

ProductReview
Alysia P5.0 / 5 ·
Verified by ProductReview

My partner and I were browsing opportunities as first home buyers trying to get into the market, Warren and Faraz couldn’t have been a greater help. Not only did they educate us in a genuine and transparent way, but they guided us right through the initial stages of our choice. They made the process easy and straightforward, they were there to answer all questions, and as a couple who are completely new to this, their support did not go unnoticed. They went out of their way to find options that suited our wants and needs, helping us land exactly what we wished for. As well as the help from both Faraz and Warren, we are incredibly impressed with the service we have received from the rest of the team at Fairhaven homes. Their kind, patient and knowledgeable nature is something we highly recommend. We really look forward to rolling through the next steps with Fairhaven homes.

ProductReview
Justice5.0 / 5 ·
Verified by ProductReview

The following review is regarding the pre-construction experience. To be clear, we have not yet started the build so I can’t speak to during or post construction experience. Working with Mila at the Donnybrook office has been absolutely fantastic. She is very knowledgeable with all things to do with the build and the considerations of making customisations to the build. She has also been very patient working with us and has gone over and beyond in working either the different surrounding estate sales offices in locating a suitable land lot for us to build on

ProductReview
Aaron R.5.0 / 5 ·
Verified by ProductReview

The entire process has been very smooth and on time if not ahead of schedule. The team at Fairhaven Homes have been extremely helpful on every occasion. Would be very happy to complete this process again. Thankyou Aaron

ProductReview
Jamie G5.0 / 5 ·
Verified by ProductReview

Henry was amazing to deal with, through the entire process helping us guide through options and extras and provided us our dream home, we couldn’t thank Henry enough for the smooth processes and answering all our dumb questions!

ProductReview
Sources

Where this information comes from

1 named public source

Everything on this page is drawn from named public sources. Where a source provides a public link, you can open the original and dig deeper.

Public evidence last checked May 2026

Your own checks

What to check before you hire

Worth checking yourself
Their public evidence comes from a single source. Look them up on another site before deciding.
No credentials are shown here and the business has not claimed this profile. Ask to see certificates and insurance directly.
Never pay a large deposit up front. Agree a staged payment schedule tied to completed milestones, and hold a small retention until snagging is done.
Get it in writing: an itemised quote with scope, materials, start and finish dates, and how any changes (variations) will be priced.
Be wary of a cash-only price or pressure to start tomorrow. Both are red flags for an unaccountable job.

Want an extra legitimacy check? Run the Dodgy Tradie Check on Fairhaven Homes before you contact them.

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Good to know

Common questions about Fairhaven Homes

Is Fairhaven Homes a legitimate business?

Fairhaven Homes has 820 independent public reviews, rated 4.7 out of 5. This is independent public evidence gathered from named public sources (no ads, no paid placement), not a guarantee of workmanship. If anything here is out of date, the business can request a correction.

What do customers say about Fairhaven Homes?

Fairhaven Homes has 820 public reviews, averaging 4.7 out of 5. You can read the individual reviews and where each came from in the reviews section above.

How do I know Fairhaven Homes' reviews are genuine?

Fairhaven Homes' 820 public reviews come from a named public review source, and MyTrustedTraders links every one back to where it was published, so you can open the source and read them yourself rather than trusting a single curated page. MyTrustedTraders brings this public evidence together with no ads and no paid placement: we show where every review came from rather than selling rankings, so you can weigh the evidence for yourself.

Has Fairhaven Homes had recent public reviews?

Fairhaven Homes has 57 public reviews dated within the last 12 months. That shows their review history includes recent feedback; it does not prove current availability, so confirm capacity before hiring.