Holloway Removals & Storage

William and Joao from Holloway Removals did a great job with my move. They were a very friendly, professional team who were careful with my items and efficient. Would happily recommend them as removalists.

Sami arrived promptly and completed my move quickly and efficiently. He was very pleasant and helpful

Moving with Holloway Removals was stressful and expensive. They charged $189/hour, and it took 7.5 hours to move our two-bedroom apartment just three blocks away. The movers themselves were polite, punctual, and careful, but the pace was painfully slow. When I raised this with the operations manager, he blamed “walking from the loading dock to the apartment” for the long time to load the truck and said he even had a video of the walk, which he said was around 1.5 minutes. He insisted the job was done “right and within standard time” and implied the building conditions were not standard, what?? This is practically the norm for every fairly new building in Sydney with a loading dock. At the final property, my husband had to help with unloading, which took 2.5 hours of the total 7.5 hours. Without his help, the bill would have been even higher. If you are considering Holloway Removals, be aware that the hourly charging model can make the move quite expensive if the pace is slow. Larger companies like Allied usually provide clear upfront estimates of time and cost, which can help avoid surprises.

Paul and Don from Holloway Removalist provided a seamless experience for our office relocate with utmost professionalism. Paul was obliging to all our needs and provided an excellent well communicated service and we will definitely recommend this team to undertake any future moves or needs. Regards Michael.

This is the 4th time we have used Holloway and they never fails to let us down. Our move yesterday was probably the most difficult, logistic wise, our new place is designed for ascetics not ease of entry when it comes to moving. The Boys from Brazil were back and made everything easy they kept offering help all the time "is their anything else we can do".

We had an absolutely appalling experience with Holloway Removals & Storage and I would strongly warn against anyone considering using them. Based on the other reviews on this platform, our experience does not appear to be unique. During our move from the eastern beaches in Sydney to Queensland, the Holloway team’s negligence resulted in significant damage and loss to our belongings. For example: The back of our three-month-old electric nursing chair (worth over $1,100) was left on the street in Sydney. This was not discovered until our belongings were being unpacked in Queensland. A wool rug worth over $1,200 was completely destroyed due to improper packing. A lamp set costing more than $900 was dropped and shattered. In addition, our fridge was damaged, along with other items from our home. This damage was the direct result of astonishingly poor handling and a complete lack of professional care. Holloway has taken zero responsibility or accountability for what occurred. Throughout our dealings with them, the customer service representative has been dismissive and, at times, borderline aggressive in their handling of our claim. There has been no genuine contrition, no meaningful apology, and no indication that they accept the seriousness of the damage caused. The standard of customer service we have received has been absolutely appalling. After weeks of emails, Holloway finally allowed us to submit a claim for the damage caused to our belongings. However, after submitting a claim for losses exceeding $5,000 (which was supported by photographs and purchase receipts), they responded with a total offer of just $656.81, relying on a so-called “depreciation” calculation. They have attempted to characterise the destruction of multiple high-value items as “minor damage” (even though some of our belongings were left in Sydney or destroyed). What is particularly concerning is that their response also included a request suggesting we consider revisiting or removing any negative reviews if we felt they had treated us fairly. To suggest that this offer represents “fair treatment” is actually offensive. In good faith, we had deliberately held off posting any review while this claim was being assessed, expecting that we would be reasonably compensated for our loss. That expectation has clearly not been met. The combination of negligent handling of our belongings and an equally dismissive, unaccountable response afterward speaks volumes about this company’s standards. We have rejected their offer and are now proceeding with formal complaints through the appropriate channels. If you value your possessions, or even basic professionalism, I would strongly caution against trusting Holloway with your move. The risk is simply not worth it.

Bruno & Daniel are amazing! They went way beyond, they were so helpful and polite would highly recommend them.

Absolutely ripped off! Charged me $700 to deliver from Wolli creek to marsden park and literally only took 30 mins to empty container! I will never go through this company ever again and almost referred a friend moving interstate but after the rubbish charges she went with someone else!

The absolute best!! Thank you Christie and team for arranging my removal and keeping me up to date. A huge thanks to Mario and Diego..you guys are the BEST!!! Very professional and expert packers and loads of fun. Thank you all so very much.

Just here to say your superviser Chris Jones is your MVP. He came to check on in the guys doing the moving and saw they needed help and direction and stayed and helped for hours . Without being paid to lift he did so with such an incredible attitude while still checking in on the other moves in the area. Employees like that are hard to find and he is an incredible asset to your company . Fiona Finlay Bellevue hill