Holloway Removals & Storage

My first time using them was great, had no complaints and thought we finally found a reliable mover. After last time, I will not use them again. Movers didnt take the time to load the truck properly, lots of stuff was not stacked like it could be and resulted in us having to move several car loads of items ourselves after the move despite having LESS stuff than last time which somehow fit on the same truck size. The first movers actually took time to stack properly and tried hard to fit everything for us and make sure we were happy as they went even though it was a much more tedious job moving from an apartment whereas this job was just flat house access both ends. They quoted me $277 for the call out fee, only to charge me $370 at the end of the job for it- excuse was "fastest route uses tolls and traffic at the time meant it was 2 hr travel time". That couldn't be caught at booking? Plus the movers took the liberty of driving tolls without telling us or asking us, resulting in another surprise $120 charged to us - excuse was they needed to take it to ensure a "timely arrival and completion of the job" even though we checked both routes ourselves at the time as we were driving too and the time difference was like 5 minutes. Maybe those two charges don't matter in a world where we get the movers we had the first time but this experience was just bad overall - movers rushed the job, didnt really care to help us get everything we needed on the truck, side-table got damaged, and customer support took almost two weeks to answer for the charges which amounted to basically 'too bad' and no accountability. Seems to be very hit or miss. I have also just updated my review now to one star after finding my shelves which I hadnt moved since the movers put them inside are wobbly because they were too rough with them and broke something at the base. Something they obviously would have noticed as they handled it but were happy to let me find out later. How do you both get paid for your time but also rush and break things as though you have somewhere better to be?

We had an absolutely appalling experience with Holloway Removals & Storage and I would strongly warn against anyone considering using them. Based on the other reviews on this platform, our experience does not appear to be unique. During our move from the eastern beaches in Sydney to Queensland, the Holloway team’s negligence resulted in significant damage and loss to our belongings. For example: The back of our three-month-old electric nursing chair (worth over $1,100) was left on the street in Sydney. This was not discovered until our belongings were being unpacked in Queensland. A wool rug worth over $1,200 was completely destroyed due to improper packing. A lamp set costing more than $900 was dropped and shattered. In addition, our fridge was damaged, along with other items from our home. This damage was the direct result of astonishingly poor handling and a complete lack of professional care. Holloway has taken zero responsibility or accountability for what occurred. Throughout our dealings with them, the customer service representative has been dismissive and, at times, borderline aggressive in their handling of our claim. There has been no genuine contrition, no meaningful apology, and no indication that they accept the seriousness of the damage caused. The standard of customer service we have received has been absolutely appalling. After weeks of emails, Holloway finally allowed us to submit a claim for the damage caused to our belongings. However, after submitting a claim for losses exceeding $5,000 (which was supported by photographs and purchase receipts), they responded with a total offer of just $656.81, relying on a so-called “depreciation” calculation. They have attempted to characterise the destruction of multiple high-value items as “minor damage” (even though some of our belongings were left in Sydney or destroyed). What is particularly concerning is that their response also included a request suggesting we consider revisiting or removing any negative reviews if we felt they had treated us fairly. To suggest that this offer represents “fair treatment” is actually offensive. In good faith, we had deliberately held off posting any review while this claim was being assessed, expecting that we would be reasonably compensated for our loss. That expectation has clearly not been met. The combination of negligent handling of our belongings and an equally dismissive, unaccountable response afterward speaks volumes about this company’s standards. We have rejected their offer and are now proceeding with formal complaints through the appropriate channels. If you value your possessions — or even basic professionalism — I would strongly caution against trusting Holloway with your move. The risk is simply not worth it.

Really terrible experience. I would not recommend this company to anyone. I booked a 33 cubic. meters moving after providing a full furniture list and speaking multiple times with their sales representative. They allocated two (staff) movers for the job for a 8 am start time. The first trip alone took over 6 hours, and the truck was not fully loaded even though everything could have fitted in one go and they ran a second trip to move the rest of the furniture (the most essential stuff actually). Because of this poor planning and lack of expertise the move stretched to around 12 hours, from 8am to 8pm to move a 3 bedrooms flat furniture and boxes!!! It costed approximately $2,500 — the highest I have ever paid for a moving — and I still did not end up with all my furniture delivered. Since one of the two lifts wasn’t working, I understood the move would take longer than ideal. However, 12 hours was completely beyond what was reasonably expected based on their original assessment during the calls and email with the sales rep. Once on site, They should have flagged this moving would have required 4 staff instead of 2. Also because they were extremely slow and always checking their phones or carrying 1 small item at the time. The building management advised we were required to finish up the moving by 6pm. By the way, Holloway never asked whether there were any time limits and this speaks volumes about their lack of expertise. They just sent 2 guys, who barely spoke English. The Lead staff did not advise straight away they required 2 trips and when the first trip was done with the truck basically empty (after 6 hours!!!) he himself realised he could have fitted everything in there. I was so shocked. The problem got worse with the second trip as this is when the guys went beyond 6pm leaving me with no place to leave the furniture and had to find a solution while I was at work at that point and their truck full of my furniture with no place to drop off. Half of my furniture ended up in last-minute storage, and I am now in my new apartment without essentials like a fridge, washing machine and bed and a $2500 paid bill. I am also moving remaining items myself as they did not even manage to get everything with the second round. Again, we are talking about a 3 bedrooms flat, not a house or a mansion… Payment was processed automatically as soon as the second trip was completed at the warehouse without checking whether everything was satisfactory. On a side note, I see no break time deducted on the invoice, which raises further concerns about staff not having a break over a 12 hours shift?? Where is that deduction in my invoice if they did have a break? The move happened on Friday. It is now Sunday, and I still have no confirmed solution. No discount was offered despite they recognised my points above on the phone and via email. Instead, I was offered an additional trip on Monday at extra cost (even if “discounted”), which is unacceptable given the circumstances. Anyway, they totally disappeared and I am not sure what s the plan for tomorrow!!! The company promotes “stress-free moving.” This was the most stressful move I have ever experienced. Poor planning, excessive cost, incomplete delivery, and inadequate follow-up. I am still waiting for them to take responsibility on this. I wish I never reached out to this company as this was a total failure in all aspects.

The Holloway removalists were wonderful. They were careful yet quick, and problem solved well in tight and difficult spaces to move all the furniture safely. Very much appreciated!

I honestly couldn’t be happier with Holloway Removals (Baldino Team). From start to finish, they were all so professional, punctual, and incredibly careful with my belongings. The team worked efficiently, handled everything with care, and made our move feel completely smooth and hassle-free. They went above and beyond to help, communicated clearly the whole time, and had such a positive attitude. I wouldn’t hesitate to recommend them to anyone looking for reliable, top-quality removalists. Holloways booking system is also extremely helpful and quick responses made the experience all the better.

I booked this removal company for the removal of a 1 bedroom apartment with a confirmed start time of 10:15 am (per the written booking confirmation). However, the final invoice charged me for removal time from 8:30 am to 1:30 pm, which does not reflect what actually occurred on the day. What actually happened The driver called me at 6:00 am, well before the booked time. I did not answer this call. The driver later claimed that work started at 8:30 am, which is incorrect. I noticed the missed call and returned it at 9:27 am. The removal work commenced at approximately 10:00 am. The job was completed at approximately 11:20 am, not 1:30 pm as invoiced. Despite this, I was charged for five hours of removal time (8:30 am–1:30 pm). Travel time issue In addition, I was charged 160 minutes of “travel time” for a round trip from Schofields to Wolli Creek. Even allowing for a return journey, this amount of travel time is excessive and does not reasonably reflect the actual distance or travel conditions. Attempts to resolve I contacted customer service and was advised that the time would be recalculated and a corrected invoice provided. At the time of writing, I am still waiting for a revised and properly explained breakdown. They keep sending me the original invoices through Email and Text for multiple times in the mean time. I can obtain CCTV footage from the property if required to verify the actual start and finish times. Final thoughts This experience has raised serious concerns about time recording, billing accuracy, and transparency. I strongly recommend that other customers: Confirm the actual start and finish times on the day Clarify exactly how travel time is calculated Carefully check the final invoice against what actually occurred Based on my experience, I cannot recommend this company.

From start to finish, Holloway Removal Company were outstanding. They arrived on time, worked quickly and carefully, and treated our belongings with total respect. The team were friendly, professional, and nothing was ever too much trouble. They made our move stress-free — we wouldn’t hesitate to use them again. Highly recommended! Thank you so much

Gabriel and Caua were fantastic, efficient, calm, polite and really took care of my dads belongings. Thank you for doing such a great job guys, very professional young men and would highly recommend these two especially from Holloway Removals.