OzTurf

Rang twice to receive a quote. 2nd time they said they would call back but never did. Business is either booming or poor customer service. Oh well, I will take my business elsewhere

The lawn looks great! Now we have the lushiest and greenest lawn in the street and to top it off, it's maintenance-free and environmentally friendly! Highly recommended! Before and after-sales support was superb. The product samples arrived within 2 days after I filled in the online form. They responded promptly to my online and email queries; and changes to my order which was delivered within a few days. What's more important was the quick after-sales response when we contacted them a few days after the delivery as we thought they delivered the wrong product. I emailed them late at night and they called back early the following morning to sort out the "problem". It turned out that the correct product was delivered in recycled packaging that still had the label of another product. I'm impressed by their response and how they handled the situation.

Ordered turf 4 weeks ago, still chasing it. After 2 weeks phoned to find out it had been damaged by the forklift driver and sent back, it would take another week to be delivered. Phoned again to find out why the turf had not been delivered, this time Told they had been lost. None left in stock and offered a refund, unacceptable. My job has now costed me money and is not finished leaving the owners not happy with me. Do on choose this company, told they lost 4/5 rolls a year and damage 4/5 a month.. I had both, 1st I used them. Use it your own peril.

Just bought a offcut and very happy with the product good advice given over the phone. The price was excellent and reasonably prompt delivery.

Ordered turf 4 weeks ago, still chasing it. After 2 weeks phoned to find out it had been damaged by the forklift driver and sent back, it would take another week to be delivered. Phoned again after 2 weeks to find out why the turf had not been delivered, this time told by courier they can’t find it. Yes my story is the same as others. Lied to by the sales guy from Ozturf about where my delivery is. Don’t waste your time with this Company.

Very good product but the service (particularly delivery) let's them down. I've had several dramas with deliveries being lost, damaged and not showing up when they were supposed to. They have ended up putting things right but you can't get your time back.

Initially enquired (6 months ago) when I started my research. Office sent out samples within a week. Spoke with Wayne on the phone and he was really helpful (am a novice handyman planning a home project, ). When time was right spoke with Wayne again who suggested a sketch plan of the area and he helped calculate quantities of grass, nails and sand required. Arranged to pick up from factory and Wayne had everything ready. It was our Easter break project and it looks amazing. We chose Illusion HD and it's worth every cent. There are a number of videos on youtube showing how to install, and whilst it is a hard couple of days work, the end result is tremendous. My experience with Ozturf was great and happily have referred other.

Go elsewhere! 1st time purchasing synthetic grass. Worse experience ever. Bought some universal 11, and Shamrock 25. $135 for freight should take 5-7 days they said? Took 1 month after 5 emails to arrive. After 25 days, & pressuring them after I had talked to my mate who works for a company for consumer rights in Australia, I asked for a full refund, and was told I would just get a refund on the $135 freight which at the time I was happy with. So, 1 month exactly later it all arrived. As per the pictures, this is where it was dumped? The Universal 11 had a few tears at the end (Which was something I could deal with). But as you can see, the Shamrock 25 had a massive hole in it on the right side 3 foot in. Checked the invoice and noticed a synthetic grass repair kit was attached. Wow? So, that is why I would never use this company again. I am not sure how they are in business still? I gave 1 star as the product looks like a good product? If it wasn’t they would get no stars. I have also fixed these both and have them installed. Ps. I still have not to this date received a refund of the $135 freight! Thank you.