HomeFirst Services Air Conditioning

Seriously overcharged, damaged my roof without telling me, installed the wrong heater TWICE, thermostat is totally inaccurate (second one is still inaccurate) and a lack of communication. Only when I sought legal advice through civil law did they replace the first job only to stuff it up again with installing the same poor branded system with another reputable one they promised to deliver. Promised Braemar…again got Bonaire. The company general manager who attended my residence on 9 August, offered to reimburse me in FULL and take out their “works”, which I agreed to. After that, they denied offering me that. Best offer was replacing the heater with a higher star rating with a new 4 star Braemar system, instead of the 3 star Bonaire they installed, which I reluctantly agreed to. The new general manager told me that they have a strong relationship with Bonaire, which I did not want. So they buy in bulk, save a lot of stock cost without passing it on to the consumer. The second replacement was to be a Braemar system….I have this in writing and the new general manager told me that he overlooked the email their company sent to me, promising that. So I need to suck that up? Steer clear of this company. Just an awful, anxious and distressing experience. Had I not kept contacting them about the issues they promised to fix, including installing a better heater, I would have heard nothing. Nothing. And emailed me into another email trail of complaint from another customer…total breach of privacy! For me, they quoted a heater replacement install and duct replacement including labour and GST which invoiced (apparently) charges for car, petrol, etags, office work and company profit. That was definitely not detailed in the initial job agreement. Subsequently, these charges included $250 for etags, petrol and car ( plus GST), $245 office cost (plus GST), company profit $600 (plus GST). I only knew about these extra charges when I asked several times for an invoice breakdown after the first installation was done. This is on top of of the heater, new ducting, labour plus GST on all of those charges! Just disgraceful as the initial quote did NOT break down those charges. I paid around $7000 for this job and had other quotes from reputable companies for the same works at $4500. They keep telling me I was aware of the breakdown of costs when I signed up. That is a total lie. All you get is “sorry…but we need to make a profit”. As an older single woman, living alone, I foolishly trusted them. They have since paid me $765 this week to “compensate” for the roof damage and the cost difference between an Australian made product (Braemar) and their relationship with Bonaire. Nowhere near the $2000-$2500 they overcharged me. And of course, I lost wages taking days off for this company to come to my residence twice. I have other company quotes for other reputable companies why quoted less, around $4000-$4500, which I sent as evidence, their response? “Well they won’t be in business for long” however these companies have been in business for 20+ years and still operating…. Don’t make the same mistake I did. And chasing up the latest certificate of compliance? Again today, 3 November 2023, I had to email the general manager to request the certificate of compliance they did not send…got it within an hour tonight. Another fib saying they had previously sent it to me in the past few days. Not true. That should have been issued without me again chasing this company up yet again! Cowboy company and further legal action is in the works. Thank goodness for screenshots of all of the dialogue between me and ComfyFirst.

Ben W. did a very good job installing a new exterior ducted heater and removing an old garbage disposal unit in the kitchen — all by himself!

I had the assistance of a wonderful technician named Joshua/Josh today who was so relatable and friendly. He was a pleasure to have around and was just so kind! The customer service was also wonderful when I wanted to book in for an appointment! Had the help from Linda who was very patient with me! All in all, can’t recommend better tradies to help fix heating and cooling system!

Big thanks to Ben A, Josh I, and Rich T. Great job installing my multi split system in a challenging apartment! They also found my power board was failing and replaced it on the day for me too. Friendly guys, communicated well what was happening and left the place tidy. Cheers guys!

A huge thanks to Josh & his team- Ben, Riley, Kirk & Bill for fixing up a nightmare job. The heater is the most efficient l have ever had. Thank yiou all for all your hard work especially Riley & Bill who had to access under the house.

Both guys worked really well on the job and had a great approach to me and my wife, when explaining the work and how things were going to happen, both bill and Jay were extremely focused on making sure I was happy with the work and addressed every thing with a professional manner, tidy in their work and great guys to be at your property carrying out the replacement of the heating system. Would really recommend these two guys to any colleagues or friends. Well done bill and Jay and thanks so much for a great job

Contacted ElecFirst when our meterbox safety switch kept tripping on one of our power circuits. Their electrician attended the next day and diagnosed our 33 yo ducted heating unit as carrying a current when it shouldn't (necessitating a new heating unit). Kirk & Bill attended and installed the new unit on the date/time we previously arranged. Job was completed promptly and courteously along with all associated testing etc. Very happy to remain a member of PlumbFirst/ElecFirst/ComfyFirst - this is the 3rd time we've used them and each has been very professional.

Kirk arrived at 8am, just when we were expecting him. He explained what he had to do, and what access to rooms was needed in a courteous manner, and then quietly got on with the job. All was finished to our satisfaction in about 3 hours. We would be more than happy to engage Kirk again if required.