Swift Lock

I called you guys in a desperate time of need. I was told someone would call me back with a quote and a time of arrival. I received a phone call from someone a couple of minutes later and all he told me was that he would be there in 25-30 minutes. An hour went by and he still had not arroved or tried to contact me. I called his number back and asked for a tough ETA and he laughed and said “i am on my way, don’t worry about it”. He wdid not sound like he was in a car as I could hear people in the background. I waited another 10 minutes and he still did not arrive, so I called the swift lock number back again and was told they would contact him and get him to call me. The locksmith then called me again and said he apologises for the delay and blamed traffic. It was a Saturday. There was no traffic. He also sounded like he was in a car this time. He told me he was 20 minutes away. After half an hour or so he finally arrived at my house. He checked the lock and stayed that because it was a “5 pin lock” and not a “normal lock” that it would cost me $399 instead of $99, plus a $299 weekend fee, but he wouldn’t charge me the EMERGENCY FEE on top of that because he took such a long time to get here. My dad was there with me and asked me if I got a quote. The locksmith then told me that he wasn’t allowed to gove quotes over the phone. I accepted the price, despite being incredibly furious about it, as I had already wasted half my afternoon waiting for this guy to show up, and he got the door unlocked, and as I was going to pay, he slapped the extra GST charge on top of the already exhorbitant total cost. It took him less than 1 minute to unlock the door.. and I paid almost $800 for this. I probably could have broken a window to get in a paid less money to repair the window. This customer service was disgusting. Not only was a laughed at, and made to wait a st^pid amount of time, but to then charge such an unjustified amount of money. Disgusting. You guys should be ashamed of yourselves. i am a single parent that was just trying to move into my new property and life is already expensive enough as it is.

I would highly recommend this company. Steve was so polite . He arrived on time, reviewed the issue and provided a soution quickley.

Alex, thank you for rekeying my lock. Very happy with the service.

I had Alex to fix a lock at Peter Jackson Shop and was very good and prompt

Steve did a great work, highly recommend and open door without any damage

Alex was so lovely and did a fantastic job. Will highly recommended to all my friends and family. Such a lovely worker!!

Fast, efficient and arrived on time. Will use them again

Felix was very professional and a great help. From the phone to showing up it was half an hour.