Unitests

I had a very bad experience recently with this company. I called them for service of my Illusion Luminar 3000 series gas log heater on 11th March 2025. I believe their contractor did a good job and told me everything was perfectly well and even installed a switch on the side for simply switching on the heater from the pilot mode, which made things easier. However, I stay in Melbourne and this year the autumn/winter has been delayed in Melbourne, so just recently in the past two weeks started to switch on the heater. After two weeks of operation, I actually realised that the Fan doesn't switch to High speed when the fan switch is toggled to high and the heater doesn't give out the heat that is usually expected on a high speed fan. It doesn't produce any sound or indication that it has been switched on a high speed fan. So, I called the Unitest team about this issue today and asked them to have a look as this is happening post their service and the fan speed was not an issue before the service. The person I talked to was not understanding at all and kept on asking me to pay for this simple callout to check after their post service which is not a long time ago, especially given the late onset of autumn/winter in Melbourne this year. It's not like I am asking 6 months after the post service to have a look. Extremely unprofessional way of talking to the customers without even considering the actual context of where the customer is coming from and what complaint they have post their gas heater service. The company seems to have a strict policy on just charging the customer irrespective of their service and the complaint that the customer is asking for. Moreover, the operator at unitest said that they have a lot of calls to go through and they don't have time to discuss on my request. Just kept telling me that book the call out fee of $250 for checking this issue out. What if the issue is caused by their service or what if there was a mistake discovered that the fan switch was somehow not completely connected during their servicing? Is that the customer's fault? Why should the customer pay for this callout fee then? The operator just didn't want to discuss anything and listen or even carry on with the conversation at all or provide any alternatives at all. Just want the customer to pay the callout fee. Extremely unsatisfied with their post service performance and would highly recommend to at least change their operators team to the staff who are patient and willing to talk to customers. Edit and specific addition to the complaint: I would also like to mention that the operator told me that they have a lot of customers and calls that they have to attend to in the middle of my call and they don't have time to listen to my request and my context. If I want them to come check out the problem I need to pay $250 straight up. Okay, here is question for you: What about the customers you already served and who paid for your service? They mean nothing to you now right as you have been paid.

Great service. Honest. Reliable. Very knowledgeable. Very friendly and helpful. Would highly recommend

Arrived on time and provided excellent service. Clearly explained all procedures required.

I normally won’t leave reviews. But for this one it is necessary for other potential customers considering using Unitests. Please double check that all the parts Unitests recommended repairing/replacing are indeed necessary. They put a quote together including items which were not needing to be replaced after a service. We verified the recommendations with two other technicians who told us that the unit wouldn’t simply giving you cool air if these two items aren’t working. Unitests also told us that these parts are phasing out which are not true upon confirmation with one of the suppliers and had done a bit of google research to check them myself. Unitests recommended us to change the unit they subsequently put forward as they claimed that the current one is too old (less than 15 years old). An evaporative cooling system of this age is not too old by the industry standard. So, please double check all the recommendations are necessary. We ended up using a different company to follow up and saved us 60% of the cost vs the quotation provided by Unitests. Lack of integrity was the conclusion from the subsequent technician. Just be careful!

Great service. Rang ahead and came early, to review and service the unit, and clean the return air filter etc. Checked the output in all the vents around the house. Provided a test report at the end. Would have no trouble recommending UniTests again

I recently engaged Unitests to service my gas fire place. Communication was really good and the process was efficient. The technician arrived on time, he was knowledgable, friendly and thorough in his work. They were also very reasonable. Highly recommend

Unitests fixed and serviced my 50 year old Vulcan gas heater. They were excellent to deal with from initial contact to serviceman who came out to service the heater. Service like this is very rare nowadays. Congratulations on your great service.

I had a very bad experience recently with this company. I called them for service of my Illusion Luminar 3000 series gas log heater on 11th March 2025. I believe their contractor did a good job and told me everything was perfectly well and even installed a switch on the side for simply switching on the heater from the pilot mode, which made things easier. However, I stay in Melbourne and this year the autumn/winter has been delayed in Melbourne, so just recently in the past two weeks started to switch on the heater. After two weeks of operation, I actually realised that the Fan doesn't switch to High speed when the fan switch is toggled to high and the heater doesn't give out the heat that is usually expected on a high speed fan. It doesn't produce any sound or indication that it has been switched on a high speed fan. So, I called the Unitest team about this issue today and asked them to have a look as this is happening post their service and the fan speed was not an issue before the service. The person I talked to was not understanding at all and kept on asking me to pay for this simple callout to check after their post service which is not a long time ago, especially given the late onset of autumn/winter in Melbourne this year. It's not like I am asking 6 months after the post service to have a look. Extremely unprofessional way of talking to the customers without even considering the actual context of where the customer is coming from and what complaint they have post their gas heater service. The company seems to have a strict policy on just charging the customer irrespective of their service and the complaint that the customer is asking for. Moreover, the operator at unitest said that they have a lot of calls to go through and they don't have time to discuss on my request. Just kept telling me that book the call out fee of $250 for checking this issue out. What if the issue is caused by their service or what if there was a mistake discovered that the fan sw