Dale Alcock Homes Perth

I am sharing this review to highlight the deeply disappointing experience I have had throughout my building journey with Dale Alcock Homes. What was expected to be a professional, high‑quality and transparent process has instead been marked by ongoing issues, poor communication, and several workmanship concerns that should never have passed quality control. Lack of Communication and Follow‑Through Despite repeated assurances from the company since December 2025, many of the issues I raised remain unresolved. For weeks I was told that the relevant site supervisor would contact me, yet no communication was ever received. Excuses such as “in meetings” persisted while no actual progress occurred. This has resulted in prolonged delays and unnecessary frustration. Systemic Problems in Build Management My experience was affected by multiple organisational problems, including: Repeated misquotations prior to construction An inadequate Pre‑Start process that failed to provide essential guidance Being passed between numerous customer service representatives No continuity in site supervision, and no opportunity to meet the original site supervisor A new supervisor later advising they could not address issues that occurred before they commenced These issues point to deeper problems with internal communication, oversight and accountability. Major Ventilation Failure in a Child's Bedroom One of the most concerning issues has been the complete lack of airflow and ventilation in my child’s bedroom for more than six weeks after handover. A trade contractor openly expressed uncertainty about how to rectify the problem due to structural obstructions. This is not a minor defect, it is a fundamental failure in construction and quality assurance, raising serious concerns about compliance and safety. Additional Defects Left Unaddressed Numerous outstanding defects remain unresolved, including: Scratch to the bathtub Scratch front entry door glass Staining and poorly finished brickwork Damaged bricks in the garage Noticeably uneven brick alignment Missing door bumpers throughout the home Dented and scratched window frames Unfinished patching and painting Misaligned upper‑floor panels Not advised on plumbing as I wanted bidets installed. This caused additional plumbing works on my own with amounted to $5000. These are basic items that should have been identified and corrected long before handover. Concerns First Raised in Mid‑2025 Still Unresolved Back in July 2025, I raised significant concerns about build delays, declining confidence, and a lack of alignment between updates and on‑site progress. Those issues remain relevant today, and the continued pattern of poor communication has only reinforced them. Overall Experience The entire process from construction through to post‑handover defect management has severely damaged my trust in Dale Alcock Homes as a premium builder. I have paid premium prices with the expectation of premium workmanship, but instead received below‑standard finishes, incomplete work, and persistent communication failures. I have formally requested a detailed action plan, binding timeframes, senior‑level oversight, and proper communication moving forward. I sincerely hope the company treats these matters seriously. My hope in sharing this review is to encourage meaningful improvement in the customer experience and quality assurance processes at Dale Alcock Homes. Just been hit with a high electricity bill due to no solar rebate. I am extremely disappointed with the service I have received from Stinson Air as part of my build with Dale Alcock. Since the handover of my property on 18 December, my solar inverter system has still not been properly installed, and I continue to experience unresolved air conditioning issues that have yet to be rectified. Despite multiple communications, these problems remain outstanding several months later. The ongoing delays have caused significant inconvenience to my household, as well as additional financial costs. Because the solar system has not been operational, I have missed out on potential solar rebates and savings and have had to pay higher electricity bills than expected. It is very frustrating that the contracted work has not been completed within a reasonable timeframe. Due to this delay, I believe I should also be compensated for the electricity costs incurred as a result of the solar system not being operational since handover. While I understand that unforeseen circumstances can occur, the situation has now gone on for far too long. I would appreciate a clear and confirmed timeline for when the inverter installation and air conditioning issues will finally be completed. My mistake was to decide to build with the Dale Alcock Group. Won't make that mistake again for my future build.

Just want to give a massive shout out to Vinay, myself and my girlfriend are making our first steps into property and Vinay has made our whole experience so far really easy and always available to answer any questions on the process. Can’t recommend dale alcock and Vinay enough.

Our journey started around six months ago when we met Adam Reid at a display home he doesn’t normally work out of (luckily for us). From the very first conversation, we were clear that we were looking to upsize and explained our budget. Adam was incredibly upfront and honest with us, and instead of overpromising, he focused on helping us achieve the absolute best outcome possible within what we were comfortable spending. Throughout the entire process, Adam went above and beyond. He was more than happy to take calls after work hours when we had new ideas, and every time we asked for changes to the plan, he was patient, accommodating, and genuinely invested in getting it right for us. At no point did we feel rushed; the full six months of planning felt collaborative and stress-free, which is exactly what we wanted when designing our home. What really sets Adam apart is that even after signing the contract, his support hasn’t stopped. A lot of the time, once the paperwork is done, the new homes consultant disappears, but Adam has made it clear he wants to stay involved throughout the entire build. He’s been very open and reassuring, letting us know that if we need anything along the way, he’ll always do what he can to help. We really couldn’t be happier with the experience so far and are extremely grateful for Adam’s honesty, dedication, and ongoing support. Highly recommend him to anyone building a home. Mitch & Mont.

We can't be so grateful and thankful enough for the support and care we got from one of Dale Alcock's staffer by the name of Dean Sweeny. Dean was so open and honest and not only convinced us and put our mind at ease to go with Dale Alcock home as our house choice but also went out of his way in assisting us secure our land for our house. I would highly recommend him and Dale Alcock to anyone else who's seeking to build a home too.

Caitlyn has been an absolute rockstar from our very first meeting! She’s relaxed but gets work done super efficiently, she’s relatable and friendly, flexible with meeting times and locations and has gone above and beyond for us on many occasions. She has made the start of our building process so easy and as stress free as possible. Couldn’t be happier with the service we have received from Caitlyn - an absolute asset to the Dale Alcock team!

We had a great experience working with Dean Sweeney. He guided us through the whole process and helped us find a block that we would never have had an opportunity to get without Dean and the team at Dale Alcock. He went above and beyond what was expected and made the whole experience a breeze. Thanks again Zak and Dream

I can highly recommend working with Steve Quartermaine at Dale Alcock, from our first meeting Steve was just amazing and went above and beyond for us. We felt very comfortable with Steve the whole time, his manner and professionalism was exemplary and we have never doubted signing on to build with Dale Alcock

Dale Alcock Homes have been excellent to build with, the whole process has been extremely easy. The staff have been awesome from the start, Brian Macauley getting us started on our build journey, Karthik Vasudevan looking after each stage of Preconstruction and Jade Croxall at Home Collective looking after all the deign and interior etc. The team are always there to help with any questions. We definitely would have no hesitation in recommending Dale Alcock Homes and if we build again it will be with this company.