Superior Roof Protection

Totally disappointed with Superior Roof Protection and do not recommend them. I initially queried to have repointing only but [Name Removed] insisted I had to get a roof restoration (without seeing the roof). Given the roof is 20 years old I felt it wouldn't hurt but indicated I was scheduled to get solar in the next couple of weeks. [Name Removed] indicated that would be fine, he could move some work around, and that it would be best to do it before the solar is put in. Pros - Work was done within a couple of weeks a day before the solar got put in Cons - couldn't install safety barriers on the roof due to steel frame. The solar company could so SRR used theirs for 3 sides and risked injury with the open 4th side, a breach of Worksafe requirements - despite the YouTube video of all inclusive items indicating my pergola would be pressure sprayed, it was not, and when I questioned [Name Removed] he indicated 'yeah the video is wrong, i really should remove it. - tree branches were removed without my consent - flashing painted poorly - pointing work on the ends not clean and falling out within 1 day - tiles uneven along guttering and at least 1 goes right up to the gutter edge! - the gutter guard I had installed to keep birds out of my roof, after 1 died in our wall cavity leaving a terrible smell, was removed and not put back - left broken tiles in the roof instead of using the spares I supplied - as promised by [Name Removed] no spare paint was left for me to do any touch ups required - significant amounts of water was sprayed into the eaves and ceiling space (it was dripping through our ensuite heatlamp/fan) - everything was sprayed on the roof, including a birds nest - the roof was meant to have 3 coats (1 sealer and 2 paint) with 2 hours of drying between sprays. They only spent 3 hours spraying so I suspect they didn't apply the 2nd coat or didn't allow the right amount of time to dry - never received a formal receipt for payment of the work (in excess of $5,000), a requirement for any warranty and a legal business requirement, despite asking several times. Will be reporting this to the authorities. When I presented this to [Name Removed] his response was "that's normal". He didn't offer to come and have a look. He did try to ring me 4 times, one after another, while I was in a meeting, which I was not happy about either. He then texted indicating that he was going to tell me again that this is all normal. I do NOT recommend this company. All sales talk, poor quality and terrible customer service.

Good profession job, not over priced like some and not as cheap as scary others. Prompt and reliable, Small Business well done fellas.

Kevin arrived at our door to talk to us about our roof, as he was working in the area. Not only did he offer a better service (Roof Seal declined to even visit our property, offering a quote via looking at google street view!), he beat the price offered by the competition by a massive amount. He went on our roof and provided a video report that identified the problems with our roof. We were a bit suspicious initially; we had heard too many horror stories. However, Kevin provided references to his prior work. All the people we spoke to gave good reviews, and his work from prior years still looked great. We signed on the dotted line, and the work started. Carlos was the person who did the actual repair and restoration; he did a fantastic job and the final product is amazing. Check the business out if you are thinking about getting your roof done.

Do not appreciate unwanted cold calling to drum up business. would never use this company for any repairs because of his pushy behaviour and ignoring "do not knock" stickers. overbearing

From the moment they knocked at our door I was impressed and at ease. Never pressured, what impressed me most was that this local company has been in business since 1996. Thanks for a great job guys you cleaned up all your mess better than it was before. And 2 years % free is a great help. July 12th 2019 Update: Very Understanding We had to cancel job due to finances they were kind and considerate of our needs and situation, they were able to adjust there schedule to fit in with our difficult financial situation. I will gladly recommend them Great job guys

Had to cancel cause no more funds left and one of the brother was so rude and he wouldn't even tell me what do i need to do to cancel the contract ... NEVER AGAIN !!!! and I ll make sure i ll tell everyone to Beware of these people ..

Loved the fact that a video was taken of our roof showing exactly what needed repairing. Very professional and not once did we feel pressured to sign then and there. Great job of cleaning, repointing and painting. The roof looks amazing. Thank you guys.

Amazing job!! Great service, great work & great price. I live in the Southeast and it was no issue for Superior Roof Protection to do the work. Thanks Kevin and Carlos for his great work. 10 out of 10 RoseC