Sydney Gutter & Roof Restoration

To update, now June 2019, after water coming in through the kitchen bay window, as reported earlier, I have had to get my new (at the time) Luxaflex roller blinds cleaned from the dirty water marks - another $200! Very poor workmanship. Had to get Department of Fair Trading involved to resolve the issues. SGRR justified and make excuses for their terrible work. Couldn't care less attitude of roofers. Drilled through electrical cables. Did not hold to their claims on their web page. Did not replace old sarking or do new battens on the entire roof (as stated on a new roof replacement on their web site) old sarking left in tatters and flaking into roof cavity. Overfilled skip bins which in turn broke all the driveway lights and left gauge marks on concrete. (SGRR made the bin company pay for the new electrical work to repair the damage, (?) New sarking left hanging down in the roof cavity as it is not attached to anything. Screws not drilled in properly, some left standing without being drilled in, many holes had to be redone and a screw installed. Big mess. Gutter guard,(which had to be removed) Ist time they put it on it had shocking joins, very visible and messy. Second attempt at installing the gutter Gard they did not clean out gutters before installing. Had to have it removed again. Flashings not correct and not installed correctly. Lots of water in the kitchen after rain fall which in turn blew up my range hood and cooktop - did not offer us any compensation for replacement of either items. We then had more rain in through a bay window. On SGRR advise we had to have two more down pipes installed at a further cost of $2K. They would not do the job "to busy" they said so got a local plumber to install them. Great job by the way. SGRR never mentioned that the existing gutters would not take the amount of water coming off a colour bond roof. Never had this problem with the tiled roof. After installing the two new down pipes, at our expense, it still leaked. Had to get DFT involved again to get them to fix the problem and put the correct type of flashing on (The DFT had told them to do in the first place but they didn't!) then had to get painters in to fix the damage to the ceilings, more expense. You would think that as they are "gutter" installers they could have advised of this before commencing the work. They are completely unprofessional! Cost me thousands of $ extra for lawyers, roof experts (through my solicitor who found 35 counts of poor quality work and things done incorrectly) and roof plumber, builders & painters to fix things. Caused extreme unnecessary anxiety. Has taken 11 months to get "some" satisfaction through a work order. Had new flashing installed last week (11/4/2019) so waiting now, for rain, to see if the roof still leaks!!! Also take note that most of the 5 star ratings are NOT verified. July 26th 2019 Update: shocking - terrible -untrustworthy. In discussions before work commenced I wanted several necessary things to be included. "Yes" they said to my directions but come the time for the work to be done they denied every having said it and did not do any of the stated thing. Even though it was included in their advertising on their web. Shocking to deal with.

From the first phone call we found this comapny to be polite and competent. The salesman was excellent and spent a lot of time answering all our questions. The tradesmen that did the job were on time, polite and hard working even in extreme heat. They got the job done, cleaned up after themselves each day and did a really good job. I would recommend SGRR to everyone.

Sydney Gutter & Roof Restoration replaced our Fascia, Gutters, Down Pipes and restored & sprayed our roof. They are an extremely professional team. Every person with in the team we dealt with was excellent in customer service, product knowledge, installation etc. The trades worked in extreme temperatures, were on time, fast and efficient. They are master crafts men at their jobs. Nothing was too much trouble. They were so understanding, could empathise and were more than happy to work around my illness and treatment. We have a builder opposite and at the back of us. They are extremely impressed with the job and final product. We have already had another neighbor state when the time comes they will use Sydney Gutter & Roof Restoration. From what the gutters and roof looked like before to what it is now is second to none! We are thrilled and highly recommend Sydney Gutter & Roof Restoration!

Would not recommend this company to anyone. The salesman told us theirs would be the most expensive quote we would get, we would pay more if we went with them but that we were paying for professionalism and quality. That the job would be done right the first time. The quality and professionalism is shocking. They have been out 4 times to fix defects and poor workmanship and is still not right. I could have got a poor result like this for much less $$. Now I have no choice but to go to fair trading to pay for a professional roofer to fix the mess their in house cowboys have made of this job

As a single mother of three I was very carefull about who I would trust to replace my old and leaky roof. I got three quotes and they varied quite a lot in price, but what stood out the most was one company. The gentleman from Sydney Gutter and Roofing was by far the most professional and explained in detail exactly what was required and how it would be done. Now I have a new colorbond roof with gutter protection and peace of mind. The guys doing the work were great, nothing was too much trouble and they cleaned up at the end of every day which is so important to me as I have young children. Thanks guys.

We thought we needed a roof restoration in the house we purchased a year ago as leeks etc had now become very apparent. We were initially quoted on the restoration and went ahead with this. Unfortunately the weather wasn't on our side and it was a good 6 weeks before we could have anything done. When the workers could finally came out I soon found that we needed a complete overhaul - a new roof entirely. We thought this may be the case, as it was really old original tiles on a very old house - so really it wasn't a shock to find this out. Anyhow we were then quoted for a new Colorbond Roof and went ahead with this. A week later the job was done - and we are so Happy with the result. They are professional and for the most part kept us up to date with what was going on and when it would be happening. The finished product was worth the wait. Thank you SGRR. Would we recommend them? Yes!

I recommend this company as I trust them, here is why. 3 years after buying our house we discovered that the roof titles needed to be replaced (Ahhhh). I had contacted 7 companies in total to quote on the work and had research all of the companies including any reviews online. Finally decided on this company for the following reasons: their professional conduct and attention to detail during the quote stage, the solutions they proposed and the responses to their online reviews - I like a company that is open to dealing with any issues that may arise. I could not be happier with my choice! The job was put on hold by me, for a short period, as I dealt with a subsequent internal ceiling issue and Sydney GRR were more than accommodating and worked with me to re-scheduled. After the job was complete and we had paid the bill in full, I notice a VERY MINOR detail that was purely cosmetic and when I broached this with the company they sent some guys out straight away to adjust it. They even cleaned up my driveway after the skip bin had been collected. Love that! From Elmer who did the estimate, Glen who was the Project Manager to Darcy the Site Manager and all of the team at Sydney GRR, thank you guys and girls for a painless experience you are fantastic!

From the first contact with G.R.R we had the feeling that we would be in the hands of a Company with very high Work Ethic and as it turned out after the replacement and repair of the Roof on our Sun Deck, our ussumptions were correct, The service and workmanship was excellent and we will be very pleased to recommend G.R.R to any prospective client