Trueline Patios

We engaged in a contract with Trueline Patios on in May 2025, planning permission was not granted until February 2026. Communication was lacking once the contract was signed. We had to follow up multiple times regarding delays in the planning permit being issued and blame was passed to Council, Planning and a staff member leaving the Trueline company. The builder came and installed the carport and patio roof, and his workmanship looked very good and we were given a few days' notice of the date works would commence. The electrician came and installed the lights and fan, he texted the day before to state he was coming the next day and provided a time frame, which he was 3hrs late for without call, apology or explanation. Then we received a text at 1630 to say the plumber is coming to do plumbing works for pipes to be laid the following day at 0700am. We were provided with 3D images along with our contract which showed how the pipes would be running along the flower beds. However, this was not done, and the pipes were placed running right through the middle of our garden, which has resulted in extra cost to ourselves to relevel and resow the whole garden. When this was put to Trueline manager Victoria branch, we were informed these are not in fact "not stamped approved plans", when asked why they were provided we received no response. The contract stated unpainted PVC pipes and our guttering was picked in the colour monument which when we had our onsite consult it was too match our existing downpipes. The pipes they fitted were white and did not match and were NOT documented as white on the contract either. So we have had to change the unpainted PVC pipe to the correct colour which contary to the Manager of Trueline Victoria branch does exist at our own cost. Then we come to the certificate of final inspection which was provided on 07/05/26. We received our final bill and the CFI however they attached a certificate which stated, "NOT APPROVED". The surveyor who attended the property advised me that he could not pass the project and followed this up with a phone call the same day to advise me that he had discussed it with his boss and that he had agreed. When I alerted Trueline manager to same I was sent another certificate stating approved. I contacted the building surveyor who advised me to contact the Building Surveyor Trueline was paying and discuss it with them. Neither the surveyor nor Trueline manager returned my calls. This initial failure was due to an exposed stormwater pipe which could not be underground due to the footings that the Trueline builder installed. To date this remains exposed at ground level. I received an email from the Trueline manager advising they are "independent inspectors" and "are not there to comment on the project in any capacity with our clients". There is no communication from manager despite him emailing saying he would give me a phone call and also speak to me when he attended the property, neither of which he did.

My car port has been installed very professionally and in my opinion, is the best looking car port in our street

Excellent experience with installation of 2 patios. The team lead by Melanie, Harry, Christian and Daniel were great. Guidance and support during the project was really good, they came to install exactly on the date they said they would. And the most important, patios look great! They are my new favourite spot to relax. Highly recommended!

Excellent customer service and communication and a very smooth process. The patio was professionally constructed and does not look like an 'add on' to the back of the house and will certainly make a big difference with outside entertainment.

Very professional Excellent design Quality material used Great ideas Highly skilled and experienced installers

We engaged Trueline to build us a veranda and their quality and service and professionalism was exceptional. The job was completed on time and would highly recommend them to anyone who was looking at building a patio.

I am extremely happy with the completed Pallas Patio designed and installed by Trueline. We had a couple of challenging aspects but Trueline were able to deliver in accordance with our requirements. The finished product looks impressive and meets our expectations. Throughout the project the communication was excellent and all the works were undertaken in a very professional manner by a dedicated and friendly team.

We were so impressed with the whole experience with Trueline Patios. From the first meeting Shane was so pleasant and helpful, Nate did an amazing job putting up the patio, he was friendly and an absolute perfectionist with his work. Melanie and Renee were also really lovely to speak to and very helpful with any questions I had. I would highly recommend Trueline Patios.