Wilco Home Services

In short, Wilco Home Services were quick to respond and generally acted in a professional manner. They seemed very knowledgeable and were able to solve the problem that we had in a timely manner. Generally the work carried out seemed to be good and the staff, from office to site, were courteous and professional. So why only a 3 star rating? Firstly, I think that the work was done somewhat hurriedly, particularly when we had not asked this to happen, but mostly because, what we were being quoted firstly and then requoted because of the additional work involved, had no way of being verified by another company in the short timeframe that everything was happening and this is where my wife and I felt somewhat compromised. Yes, we were now looking at a job costing over two and a half times the original amount! To this day we don’t really know if we were taken for a ride, or indeed, the amount paid nears the mark in this day and age. That said, after some rain on the Easter weekend, the problem seems to have been fixed! Please read the full story below, if you wish: After receiving a fridge magnet in our letterbox and using this form of advertising to contact Wilco Plumbers and look at a problem that we were having with an overflowing downpipe, the company were quick to respond in sending out an investigative plumber, [Name Removed], who acted in a very professional manner and looked at our problem over a couple of hours, with pipe cameras and high pressure hoses, until he found a couple of potential solutions, which were then presented to us and quoted. We accepted the higher cost solution, even though it seemed expensive, as we were told it was the better long term option. Within 48hrs, further investigation was commenced over several hours by two other workers from the company(sorry, I can’t remember their names), but unfortunately, what was originally quoted we were told, would no longer solve the problem. We were then presented with a new solution, but at a huge increase in cost! At this point I wanted to receive at least one other quote from another company, but it seemed as though the process had already gone too far(and we were told that we would need to pay for the investigative work already carried out that morning)and that we should continue using Wilco to complete the project! They explained the huge increase in cost was from the equipment that would need to be used to complete the work, as well as the increase in cost of materials in recent months etc. My wife and I (rather stressfully I might add, with her only being contactable over the phone) accepted the new quote and work commenced that afternoon, with the guys removing turf from where the trench was to be dug - a trench laid with both plastic and galvanised pipe, that would now take a large part of our roof water, out into the street and no longer be contained to filter through and beneath the 100 year old concrete pit that was completely gummed up, with nowhere for the water to go, except back up to the down pipe. Problem solved! The following day, a number of guys turned up with their equipment and everything was set up in a professional manner in order to create as little disturbance as possible to the surrounding area. An initial problem pumping out the existing sludge that was in the old soakwell was overcome, which set things back before they could insert a new plastic well. Unfortunately, at this stage, I had to go down to Sydney for the day and couldn’t see what was going on during the project. I was therefore most surprised to hear from the main worker, late in the afternoon whilst driving home, that the job had been completed! On returning and observing, I felt that the work had been finished, maybe a little too quickly for my liking and noticed that the filled in and landscaped trench could have been finished in a better way, even though he commented that the fill in would settle in the next few weeks. After a follow up phone call from [Name Removed], they explained that fixing any landscaping details in the future, would be no problem. I also did notice afterwards, that our fence had been slightly damaged, as well as a pole supporting my weather station and the polystyrene sinkwell, also retained considerable cement workings from its insertion, which made me think that, yes, they definitely wanted to finish the job the day before Easter. I should note that the last three imperfections, I have not related to Wilco. All in all, a costly experience in a very short time frame, but one that ultimately did fix the problem.

The boys were punctual to job. Diagnosis of problem was mostly accurate and fully understandable to the layperson. Unforeseen issues presented & subsequent diagnosis dealt with efficiently and timely with good humour All the workers worked hard and were most pleasant to deal with. Site cleanup was fine. Highly recommend Wilco to anyone requiring urgent remediation work

I received excellent service from Wilco! I had a leaking tap and they sent someone out within 4 hours who gave me different options with prices and quickly replaced the old tap and fittings. I am happy to recommend this company

From the initial phone call, and the prompt response for a plumber to come out the same afternoon and no call out fee was very impressive. More extensive work was needed to fix the problem but it was done promptly and finished .

I had an emergency plumbing issue. So I called Wilco Plumbing, and from the moment I contacted them, to the time the job was fixed, everything went so smoothly. Special shout out to Brayden who was polite, professional and friendly at every point. Job well done!! I HIGHLY recommend Wilco Home Services for all your plumbing needs!! And I will definitely be using them again!!

They do a good job but I think $5000 is pretty rich to reline 1 metre of pipe and it only took 2hrs and 45 minutes. Will definetely be getting more qoutes for our next plumbng job.

We required a replacement gas hot water system and from the time originally on the phone to installation and the finish of the job we were extremely satisfied. Worth recommending. This is the second time using the company, previously was for pipe inspection and shower reseal in our onsuite bathroom. Great business and would use again when in need.

Fantastic service top to bottom. Customer service is on point, responsive and kind. Tradesmen themselves are top shelf too, very nice blokes and highly competent. I chose them on a whim after searching the web in a bit of an emergency and will stick with this mob now...