Boutique Homes

We’ve just signed our Preliminary Works Contract with Boutique and are really excited to begin our build. After looking at a number of builders, we found a floor plan with Boutique that we absolutely loved, which made the decision an easy one. So far, the experience has been very positive. Our New Homes Consultant, Richard D’Ademo, has been responsive, helpful, and great to deal with—always quick to answer our questions and guide us through selecting the upgrades that matter most to us. We’re really looking forward to the next stages of the journey!

We are doing a KDRB in the inner suburbs of Melbourne. We are into the pre construction process. Our experience so far has been great. Jacinta was great to deal with from initial enquiries into pre construction.

We recently went through the pre-construction phase of our build and wanted to share our experience especially to highlight the incredible work that often happens behind the scenes. We had the absolute pleasure of being assigned Marissa, and she was nothing short of exceptional. From the very beginning, she was thorough, proactive, and always available to answer our calls and emails. At no point were we left uncertain or in the dark; Marissa consistently kept us informed and supported every step of the way. From land settlement to construction handover, the entire process took just four and a half months, which is impressive considering the Christmas period and some delays in obtaining approvals from the estate. Even during this time, Marissa went above and beyond especially when the estate changed firms for drawing approvals. She took the initiative to help us find the new firm and make sure we were connected with the right people to keep things moving forward. Her dedication, responsiveness, and commitment truly made a difference in our experience. We couldn’t have asked for better support during this journey. Thank you again to Marissa you made what could have been a stressful process feel smooth and manageable. We truly appreciate everything you’ve done.

Would I build with Boutique again? No. Would I choose Elements again if I had the option? No. Buyers are encouraged to leave reviews early in the build process, which doesn’t reflect the full experience. For a more realistic picture, check the Facebook groups for Boutique and Homebuyers—there are both positive stories and many issues that don’t appear in the reviews as they are all submitted so early when customers are excited about the build. My site manager was good during construction, but I strongly advise not paying the final invoice until everything is completed to your standard, regardless of the pressure around payment timeframes. Within days of moving in I discovered multiple issues, including the frame lifting off the slab, leaving a gap between the garage and living space causing a strong draft. There are also cracking cornices, door movement causing plaster cracks, and doors that won’t stay closed or lock. I also found a temporary-labelled water pipe in the garden, and after asking twice I still haven’t been told who is responsible. Movement can happen in new builds, but what’s disappointing is how dismissive and difficult the office staff are to deal with. During pre-construction I had to repeatedly correct documentation and details. There seems to be a high staff turnover, and the same issues continue now with the warranty team. Update 02/12/25: After a Google review, the company didn’t reach out—only a generic response asking me to contact them. They can clearly see I’m a client but made no effort to follow up (even up to this day 13/03/2026). My house continues to have issues. The lifting frame affects the internal garage door, which sometimes can’t be opened or closed. It has been looked at twice and still moves. Update 13/03/2026: No one from Boutique has contacted me it’s always me reaching out to them to go around in a big circle again. The warranty process is extremely rigid—inspections are scheduled months in advance with a single fixed time, and they won’t offer alternatives or expedited inspections, even when doors can’t close properly. Once inspections happen, trades do attend fairly quickly. Current issues include: •Internal garage door adjusted three times •Walls bowing •Frame lifting (visible gaps between rooms) •Further crown moulding cracks •Laundry sliding door bowing and expansion joint compression outside Update – 12 Month Inspection: I’m now at the 12-month warranty stage. It appears you are assigned one warranty manager, and he has been the only person available to inspect my property since handover. Some issues from handover still haven’t been properly addressed. Any enquiries must go through the office warranty team first, who ask for things like marking the issues on plans—even though these problems have existed since day one and have already been inspected multiple times. My warranty manager asked me to complete the 12-month check form, which again goes through the office team before coming back to him. This creates unnecessary double or even triple handling, despite him already being familiar with the issues after visiting the property twice. Booking inspections is equally frustrating. I’m now waiting another two months for my warranty manager to attend again. During previous visits he has taken levels when inspecting damage, as the office never arranges this despite saying they will follow up. Unfortunately, that follow-up never happens. My next scheduled inspection is 7 May, where I’m hoping another set of levels will finally be taken.

So far boutique have been really easy to work with when building my townhouse. All paperwork was smooth and easy to understand what our steps were. No issues so far

Our sales consultant Richard was transparent, knowledgable and able to accomodate our numerous changes without any trouble. Nothing was too hard for Richard, never a "no", but a "let's see what I can do". We highly recommend Richard if you're building with Boutique. We considered other builders but found Boutiques base plans, flexibility & cost transparency refreshing, especially when coupled with Richards personal approach.

Best site manager for my boutique home. Mitchell Glen always ontop with updates weekly emails and photos. When i moved in and things were not sorted he was the only one to make sure things were getting done. So really thank u for all your help.

Really great start to the service of building our home. Wonderful team, specifically Troy who assisted us with our initial stages, and provided us with the knowledge we needed. We can’t wait to start our build!