Homebuyers Centre Victoria

We have just completed our Empire 29 build with Homebuyers and wanted to share an honest review of the entire process start to end. We chose Homebuyers due to their longevity in the market and because they are a cash based business meaning in a market where builders were going under left right and centre, we felt that we had an extra level of protection. Sales - we had an excellent sales experience, with a wonderful consultant who guided us to the right home and inclusions for us. We decided to go ahead with Resolve as our brokers meaning we only had to put down $2000 until the slab stage. We found this experience to be excellent. ⭐️⭐️⭐️⭐️⭐️ Colours - unfortunately our colour consultant was less than sub par, being unable to understand our request resulting in us having to triple check every detail and go back constantly on errors which was an ongoing and frustrating process. We recommend putting everything in writing even if you’re being reassured that your choices will 100% occur - we queried something and insisted they put it in writing and unfortunately the wrong thing was still installed however because we had it in writing homebuyers did agree to replace it to agreed. In saying this we appreciated that home buyers had six colour schemes that we could choose from which gave us a bit of confidence that our home would be cohesive and beautiful. ⭐️⭐️⭐️ Preconstruction - once our land titled we entered the most frustrating part of the entire process. While our neighbours were getting to site within a month after title, It took 5 1/2 months before homebuyers got to site. This means our neighbours were both completely finished with their build before our build had even started. This meant we had extra to deal with like additional boundary surveys, and a neighbours slab encroaching, as well as MANY illegal dumping and illegal use by other builders occurring. While we had a consultant who was providing a great communication, we found it incredibly frustrating that other builders were able to start within 2 to 3 months however homebuyers were so slow getting to site. It would have been significantly improved if HBC had at a minimum put up temporary fencing during this process to stop illegal dumping. At this point, we were feeling quite disappointed after such an excellent and positive sales experience, as the colour and reconstruction experience was not giving us confidence in our build. ⭐️⭐️ Construction - thankfully once we did get into construction the entire process significantly improved. We did engage with a private inspector to check five stages within our build. We had two side supervisors one for the slab stage and then one for the rest of the build. Our first site supervisor had phenomenal communication and we were very pleased with how that stage progressed. We then got handed over to our second site supervisor who was significantly harder to get a hold of and the communication was lacking. Homebuyers provide an excellent portal for clients however our site supervisor did not upload any photos for the construction after the first stage. This was fine for us as we lived close by and could stop and go look at the progress however I could see this being frustrating for homeowners who lived further away from their build. However, the quality of the work done in our home and the workmanship is excellent. Our private inspector was extremely thorough and still mostly found minor issues that homebuyers did address quickly. It took 26 weeks to build our double story home which was speedy but we could see the quality of the work done was excellent. Specifically our electrical, brick work and stone work is fantastic. The only issues we found were with the paint (standard is two coats and we highly recommend anyone wanting to build with homebuyers upgrades to 3 coats) and our doors. In saying this, we have many friends and family that have built and the standard that we received was definitely above expected with a volume builder compared to some of our friends experiences. All in all, we give the construction process ⭐️⭐️⭐️⭐️⭐️

Highly recommend dealing with Laura on your first home, she is very patient, experienced and very quick at replying and answering questions. Makes it very easy when being new to the ins and outs of building a house.

Our experience during the pre-construction stage with Homebuyers has been exceptional! As first home buyers in Gippsland we visited the Homebuyers Centre in Warragul and it was there we met the lovely Laura Gould. Laura has been incredible, truly holding our hands throughout the entire process. This was exactly what we needed as we had no idea what to expect or how the process worked. Laura helped break everything down for us and connected us with the right people along the way. She was always transparent, patient and genuinely wanted the best for her clients. At no point did we feel rushed into making decisions we weren’t ready for. She really made our experience what it was and her knowledge and advice were invaluable. John Smith from Resolve Finance has also been so wonderful. We would have been completely lost without him. He took the time to explain everything clearly and he is incredibly dedicated to his clients. John made sure we were in the right financial position before proceeding and worked tirelessly to ensure our finance was approved and that we received the best possible deal regarding our mortgage. Both Laura and John work incredibly hard and truly go above and beyond for their clients. My partner and I are extremely grateful for all their support and guidance throughout this journey. We cannot wait to move into our dream home together. We would absolutely recommend them to anyone starting their home building journey!

Huge shoutout to Ash in the Ridgelea estate. She was an absolute delight to work with! She answered all our questions, as first home buyers, we had a lot of questions and concerns but Ash was there to answer any question we had and was there to support us from the start. Couldn't imagine going through the process with anyone else. She was super easy to talk with and was eager to build a relationship with us. Ash has been fantastic! couldn't recommend anyone more!!

Our journey so far (pre-construction phase) has been excellent. Our new homes consultant, Paige, has been amazing, and her knowledge of the process was pivotal in our decision to go with HBC. The service we have received to date has been exceptional. I hope that, over the next 1.5 years until we move into our new home, this level of service continues throughout the entire process. Big shoes to fill with what Paige has done for us.

I would like to share our wonderful experience working with Laura at the Warragul Display Homes of Home Buyers. From the very beginning, she has handled everything with exceptional professionalism and care. Her approach is thoughtful, well-organized, and genuinely focused on understanding our vision for our dream home. Laura’s communication skills are outstanding — she responds quickly, explains every detail clearly, and makes sure we fully understand each step of the process. She has been incredibly supportive in helping us develop ideas, create a clear plan, and prepare a detailed quote to move forward confidently with building our dream home. What truly stands out is her patience, dedication, and genuine willingness to help. She takes the time to answer all our questions and ensures we feel comfortable and informed before making any decisions. Thanks to her guidance, what could have been a stressful process has felt smooth, exciting, and well-managed. We are very grateful for her expertise at the Warragul Display Homes of Home Buyers and highly recommend her to anyone looking to build their dream home.

Amazing service by Laura always helpful and got back to you asap made things easy, as it being the first time building she explained everything we needed to know thoroughly.amazing service

We had an incredible experience working with Laura Gould at the Warragul display. She was super helpful from start to finish and patiently answered every single question we had. What we appreciated most was her flexibility—she was more than happy to communicate via email and message whenever phone calls weren’t convenient for us. Couldn’t recommend anyone better if you’re looking for a smooth, stress-free process!