Direct Kitchens

I contacted Direct Kitchens to reinstall a new kitchen, removal and laying of new tiles, cornices, sky lights and new downlights and a new window at a cost of approx $45,000. The designer was wonderful but it was a disaster after that. We were left for 5 weeks without lights in our kitchen and meals area. The tiles were so badly laid and uneven that we were tripping over the joins and when I tried to mop the floor the mop would get stuck in between the tiles. All the grouting will have to be redone. Once they laid the new tiles the sliding door to the backyard wouldn't open properly and they wanted to charge an extra $350 to have it fixed. I refused to pay this additional charge so they sent a tradesman in who fixed the wrong doors so I had to pay someone else to fix the sliding doors. The tilers don't know what they are doing. We refused to use the same tilers for the splashback so had to pay an additional $400 to another company. When the tilers came back to fix the grouting (which they didn't do properly so it all fell out again), they decided to throw out all the dirty left over grout in our front garden where it hardened. When I mentioned this to customer service and sent them all the photos they tried to blame us for not telling them where to throw it when they had already worked on our property and knew where the bins were in the backyard. We paid for a double pull out bin but they didn't install the kitchen sink properly so it wouldn't fit. We had a water filter installed and it was installed in the wrong place and had to be removed and replaced.They left the whitegoods and rubbish on our verandah for 5 weeks and the tradesmen left my house in a filthy state each time they left. The tilers had also removed our French doors between the kitchen and dining room. These doors were left leaning against the dining room wall for 5 weeks. It took almost 3 months for this job to be finished and customer service was rude, disrespectful and condescending. I would NEVER recommend this company to anyone for anything. They tried to blame us for everything they did wrong. This more than $50,000 project was the worst experience of my life. Stay away.. go somewhere else.

The consultant made useful proposals how to plan the kitchen; the result is good, we are happy users. It whole process was time consuming: installation, tow weeks later benchtop, two weeks later splashback.

Highly recommend for design quality and workmanship It is such a pleasure to cook now with a well functional kitchen We now have a modern top quality space that works thank you

We had recently our kitchen renovated by Direct Kitchens. We wanted for our kitchen to be much larger and match exactly existing kitchen style.. We are very happy witch the final result and we would recommend Direct Kitchens for any kitchen renovation job. It was a pleasure to see our kitchen renovation to full fill our renovation goals. From initial ideas presented to us by Valentin , through to the design fine tuning process done by Garry to to the final installation done by Jon H.

Even with Covid on and off, we managed to get our kitchen finished in an orderly time. The team are extremely professional and spend the time needed to get the right result and right product installed. I recommend the team there. just now

We made the decision to renovate our kitchen last year and started the process of getting designs and quotes. We visited a number of kitchen specialists and got a number of quotes. Whilst Direct Kitchen was not the cheapest, the attention to detail and willingness on the part of the designer to challenge some of our ideas (always with good reason) impressed us. We decided to go with Direct Kitchens and could not be happier with the results. From the design consultations to the quoting process and the delivery and installation, everything was done professionally and efficiently. The final result is an outstanding kitchen that we are very happy with.

John’s design works perfectly in our small kitchen. The demolition and installers were excellent the finished kitchen look very high end. We are more than pleased with Direct Kitchens and would be happy to recommend them to our friends. Thank you. John & Annette

After researching kitchen renovation companies we finally settled on Direct Kitchens. Our consultant Julia worked very closely with us at the Moonee Ponds showroom and at our home to design our new kitchen, taking into account all our requirements and adding some great ideas. The installer Brad did an excellent job. We were very happy with the entire process - the team at Direct Kitchens were professional from initial consultation, through design, delivery and installation. We are happy to recommend Direct Kitchens.