Jarvis

I've had the worst experience with Jarvis over two occasions and pretty frustrating customer service as a response. The cleaner left my house in a worst state than when she found it and Jarvis' have not responded to my multiple complains. My first booking was cancelled an hour before the session. It left me in a bit of an inconvenience as I was expecting guests that afternoon. Jarvis did provide me with a 30% discount for my next visit so I decided to give them another chance. Big mistake. My cleaner rang me 20 mins past the booking time and told me she was running late and will be at mine in an hour. When she arrived, I gave her a quick tour and left her to complete her tasks. It wasnt until she left that I noticed what a horrible job she did: 1. She wiped all my mirrors with some thick detergent that left it cloudy and incredibly streaky. I initially thought it was just wet liquid yet to dry but to my horror I realise it wasnt. I just cannot believe she left it that way thinking it was acceptable 2. She did not clean my kitchen. My stove top, bench top, sink and other surfaced was not touched at all. 3. Bathroom surfaces was not cleaned. I ran my fingers over the vanity and it was dusty. Vanity cupboards still had obvious toothpaste stain from before. It was obvious she only spot cleaned the sink and wiped the mirrors. Toilet bowl was not cleaned properly. 4. She left the floors soapy after mopping, so all the tiles were sticky. 5. Dining room chair was damaged, presumably the cleaner had pushed it too far into the dining table and scratched it against the under surface of the table top. It was incredibly frustrating to receive a cleaner who clearly had never cleaned a home before. I've had to clean my entire house again following this visit. A simple vetting and training guide for all your cleaners could have prevented this. I've had to clean my entire house following this visit. I wrote to Jarvis immediately and their response was to give me another 30% discount and ignore all my follow up emails. I later when through Jarvis's terms of services and realise they have unbalanced commercial terms (in favour of Jarvis) where they reject any liability for poor service, damage etc from their services. There is also an absence of any form of cleaner vetting and household theft insurance. I would warn everyone to check with Jarvis what assurance they have for quality and security of household good before they book a clean.

She done good job, however I was hoping she going to do the kitchen as it is part of the house too. She was friendly. Thank you I might book again.

Inefficient! 2hr to clean bathroom once and 2hr to mop 1bedroom tiled unit next time (should take 30min max). Threw out deodorant & shampoo because “they were on the floor”!?! Bad

Cleaner showed up 25 min late (with no call/msg to let me know). Booked a 3.5 hour clean, but cleaner left early, not making up the time for being late. When the cleaner left, I inspected the home and noticed they'd left very noticable scratches on my nightstand (see pictures)! I then called to complain about this and about the fact that they turned up late, and left early. A few days later I received a partial refund. I then requested a full refund. Received this a few days later. Then today, the refunded amount was debited again! So yet again, I had to contact them again and requested my money back. This is the second 'cleaning' company I have gone to and they've both been shocking. I have asked them to remove me from their database completely.

First booking on Thursday was a nice show. We wasted our day waiting for them for three hours and messaged the service several times with no answer. The guy came, wasn't all that nice. I was over the top friendly trying my best too. He was supposed to bring supplies- and he did not bring anything. We left for two hours and all he cleaned was the bathroom, which wasn't even very unclean, we are pretty tidy people. All he would have to do is clean a toilet, the shower and sink. And then he asked for more time, I said ok, and he spent like 15 minutes fluffing pillows? I can't deal. He didn't even touch the bedroom. He barely vaccines and the floor was unclean. He was rude and I think pretending to clean. We have a one bedroom apartment- it’s possible to clean it in two hours. I think he's never cleaned before ever. He did dumb stuff I didn't ask like vacuuming the dog bed? Anyway. I spent an hour and half doing all the stuff he didn't do when he left and STILL PAID over a hundred for my trouble. So frustrating. And he didn't bring any basic cleaning supplies and used all mine, including a whole bottle on the bathroom alone which is insane? And didn't want to use our mop we purchased at all. I just want to cancel and never talk again. I spoke to friends last night and they said the same thing happened to them... maybe you aren't paying people properly which is why this is happening? I would have paid more for a good service. Much more. Do not book. It’s just not worth it. It’s awful.

The cleaner she came on time, friendly and worked well for the 2 hour cleaning. This company has great customer service and they always try to give customers 5 star service.

Initially, I was very happy with their services, until the Butler resigned.  Thereafter I was sent two inexperienced cleaners that were not trained and I learned that they joined the company only two weeks before they were allocated to me.  The third cleaner cancelled the morning of the scheduled clean.

My butler is great. She is cleaning everything really well and pays attention to detail. On top of that she is a lovely girl and pleasent to be around because of her big smile.