National Tiles

Well packaged and fast delivery to Sydney, happy with service.

Ordered tiles online and the money was taken out of our account immediately on the 10th March. Received an email on 12th March that tiles were no longer available at which time I requested a refund. Confirmation was received on the 13th March that credit department received my request and that my refund could take up to 10 business days, which was annoying as I felt they shouldn’t have taken the money until they were sure they had the stock, but I accepted. Rang on the 28th March to be told it is still a few days off and if I don’t get my refund by 1st April to ring them back and they will chase it up. When I asked why it has gone over the 10 days, I was told that the “manager” hadn’t okayed it until the 17th. Nothing to ok in my opinion as the refund wasn’t contributed to in any way by me.

Huge thank you to "order support" Aimee L and Paige W.at Stapylton helpful professional customer service above and beyond!!!!! So impressed Definitely will return!!!!

To preface this, to date I have rarely read reviews about a business, preferring to give the people there a chance by default, unless there is a serious reason to do such a check. Then it is to get an idea of what kind of experience people who have complained, have had with that business. See if it aligns with what I observed. And even then depending on what the other complaints are I go in with an open mind as it is good be independent first and not be influenced by what other people say. Then I can make up my own mind. It also means that if I do find something wrong, I'm not messing about when I describe what it is. In this case, regarding the Mitcham store, I went in expecting to get served in a professional manner. But instead of this I got the opposite. There was something off with the staff member that tried to serve me. He took a everything that we discussed the wrong way and then started to make barely disguised snide remarks about the different ways the project could go wrong as if that was the goal of any customer that walked into the place. Overall I found him arrogant. And this is somebody whose job is to serve customers and make them feel like they are valued and will get good support if they decide to buy this store's products. Instead of wanting to shop there it puts you off dealing that business. An example of how to drive away customers.

We have renovated two properties over the last three years, and purchased all of our Tiles from National Tiles Port Melbourne. Service has always been excellent. We would like to in particular thank Ruby and Jason from the Port Melbourne store for their very personalised service, patience and attention to detail.

Amazing tiles, the items been delivered and had a great experience. Good thing the tiles we like has stocks and dont have to wait. Very nice people.

The staff are very nice, they gave ideas what to choose. It's just great to shop and find something new that really will stunt our home.

I went to National Tiles store Mile End to order tiles that I had already selected. The person I dealt with did the calculation for the square meterage I wanted, I selected the grout colour and he verbally told me the price and I accepted and the tiles were then ordered and paid for. When I collected the tiles the grout had been omitted and I had to drive back to the store only to find it wasn't in the quote he gave me when I ordered. I paid for the grout and left. When I got the tiles home I found that the person at the store had completely gotten the quantity wrong and I was short 1.5m out of a 2.7m order. I contacted the store and they said they would expedite the balance of the tiles, charged me the extra $$ which I paid there and then. 5 days later I call the store to find out that the tiles haven't even been picked yet let alone shipped. I'm not sure what their idea of expediting means!! I've now had to cancel the tiler a second time because of their incompetence! This is definitely the last time I ever use them. Beaumont's every time from now on!

Absolutely fantastic experience. Would not go anywhere else. I had problems with trying to choose from their amazing selection and Kurt went above and beyond and he is a huge asset to National Tiles Woolloongabba.

The customer service from the Woolloongabba store was great during the sale, but then the wrong tile was delivered. We checked the tiles before they were installed. I called at 12pm as the tiler started the next day at 7am. Several phone calls and emails later at 4.30pm, we still had no response or solution. The next morning we were told that there was not enough tile for our order (it was a clearance tile). We were offered “alternatives” (e.g., much bigger tiles, or an external tile) or different tiles at a higher cost. We had to cancel the tiler and take time off work to find a workable tile. The response from multiple managers was to shift the blame to us for not checking the delivery sooner (rather than focus on the fact that THEY delivered the wrong tile). Another several calls later, we got a refund. So my recommendation would be to assume that National Tiles can’t operate without customer supervision, and be ready to receive no practical help if there is an issue OR just buy tiles elsewhere and save yourself the stress. I would HIGHLY recommend The Tile Collective in Herston.