Brisbane Window & Solar Panel Cleaning

I emailed for a quote providing all relevant information. This was followed up by a call to verify that the job was to clean 28 solar panels and carry out the cleaning of all gutters. The quote sent included "We Beat All Quotes by 10%" so I gave them the opportunity to honour this for the job specifics that they had quoted "Solar Panels: 28 Gutters Cleaned: Yes". No response at all was forthcoming over the next several days, so I once again emailed them and was completely floored by their response copied here - "In this instance the quote provided includes services we do not undertake; therefore, we have decided to let this one pass" The screenshot attached shows verification that they do advertise the services I was quoted on (verified by the business owner himself), so this response is in fact a boldface lie. So it appears they quote on services that they do not provide (despite these specifics being discussed on 3 occasions - one phone call and 2 online correspondences). This utter nonsense meant that the job will not now be carried out for over 2 weeks because booking spots were filled for the second and fair dinkum business I had also asked to provide a quote. I have never experienced a more unconscionable business practice before in my 72 years. In fact the one star rating given is three and a half stars more than deserved by Brisbane Window and Solar Panel Cleaning!

Wow, what a terrible service was provided, would give 0 stars if possible. The cleaners forgot to clean 3 out of 17 windows, the 14 windows that were cleaned were ok, not great. Promised to come back and clean the rest, never happend. The cleaners left marks and scratches on freshly painted walls and window mouldings. The absolut best thing though was, they cleaned the security screen of the powder room with the window behind it open, the whole powder room was sprayed with dirty water and the whole room inculding walls were left dirty and wet. Took photos of all the issues and sent them to them, they replied and said that those things could happen and pointed towards their fineprint. No apology, no offer to clean up their mess, nothing.

So glad to have the guys back out today, for our internal/external windows and gutters to be cleaner. Very professional and are great at what they do. See you again soon.