Grace Removals

We have appointed Grace as the moving company to ship our goods from Melbourne to the UK. And one word to summarise our experience – Disappointing. - The moving consultant provided misleading and incorrect information during the consultation, which resulted in unexpected delivery fees. - Staff, including the consultant, co-ordinator and international manager, failed to offer any helpful solutions and avoided taking responsibility for their mistakes. No compensation was provided. - One box was nearly lost due to the failure to apply the correct label, and no assistance was offered. We have to deal with the local shipment partner ourselves in the UK to sort it out together and found the missing box with no label attached. - Several pieces of furniture were damaged or broken. No apology was given, and only a computer-generated form was sent in response. - The shipment was severely delayed. During the consultation, the consultant guaranteed that our shipment was on an ideal schedule; based on this assurance, we chose Grace over other companies. No warnings about potential delays were communicated. It appears the consultant was primarily concerned with securing a signed contract as quickly as possible. Communications after signing the contract was slow. One fair compliment I would give is to the movers on the day. They were polite, helpful, and handled our belongings with care when moving them from our apartment to the lorry.

In all honesty I cannot recommend Grace for an international removal. We moved from Melbourne to Italy. We also wished to keep some items in storage in Melbourne. Grace delivered some of the items we requested be stored which meant we had to hire a storage unit in Europe. Some items arrived which were not ours. We recently requested the item Grace was storing in Australia be delivered to us. The company in Europe who handled the delivery was unhelpful. They did not deliver on the day they advised. The address where the delivery was to be made is located in Switzerland. We travelled into Switzerland to meet the delivery truck at the time advised. We waited 6 hours, left numerous voice mails and emails which were never returned so we crossed the border to go home. The delivery was made early the following day with no advanced notice. We were not present and had to arrange for someone to accept the delivery. We then had to travel back to Switzerland. All this is bad enough but there was not any response to the voice mails or emails and no apology offered. Grace recommended the item be packed in a special crate. On arriving in Switzerland we discovered the crate was broken and the legs of the furniture item were poking through and damaged. We paid hundreds of dollars for the storage crate. It was not fit for purpose. We will use another company in future for an international removal. Footnote 1. Grace refunded the cost of the crate in full. The consultant was very efficient and I could not criticise her performance. I now await the outcome of the insurance claim to repair the furniture. Footnote 2. After some follow up and discussion the insurance was eventually paid out.

From the first quote with Paul from Kunda Park, Sunshine Coast to the day of delivery the service was exceptional. We had a difficult move with a steep winding driveway in the mountains. We had to have a second ferry vehicle and they sent 2 and the large removal truck. They sent 5 great guys to do the move. The professionalism was outstanding and the care they took with our very precious belongings. We had some incredibly heavy pieces and no complaints just great friendly service. They disassembled beds and necessary furniture pieces and reassembled on arrival at new residence. The quote was incredibly reasonable and we will always go with Grace if we ever move again.....I totally recommend this company. So once again Thank you Grace for being the best ever!

We have used Grace Removals twice now and both times they have been amazing. The team go above and beyond what is expected I.e like making sure the washing machine is connected and working. We moved interstate and had a few hurdles with our settlements, Grace were accommodating and so easy to deal with. We will always use Grace in the future if we are moving.

I am not in Australia to handle personally, but GR team has been very helpful to help me pack 176 boxes of books and successfully transport them to my destination. They are professional movers and highly recommended.

Our move was to Victoria from Tasmania. Grace removals were very friendly, prompt and the service they provided was excellent. All our furniture arrived in the same condition that it was loaded. The guys were courteous and carefully loaded our furniture and packing boxes. We have used Grace removals before and our family has used Grace removals for many years. We highly recommend!

“We recently worked with Grace Removal on a big project, and they exceeded our expectations! From start to finish, the customer service was phenomenal, and their team kept us informed every step of the way.”

We’ve used Grace Removals twice now for interstate removals and they’ve been excellent. They’re easy to deal with, friendly and professional. They do a great job and work efficiently. I would happily use them again.