Optimove

Optimove Removal Removal Date: 13 March, 2026 Location: Moreton Bay Administration & Logistics Staff: Georgia (Moving Coordinator) Georgia was the staff I dealt with and she was very professional via phone and email and always responded promptly with kindness and consideration. The online form was user friendly and detailed. I received a call shortly after submission to confirm details and/or add any other information for the move. Shortly after the call, I received the email quote as per phone discussions. I requested a quote for both the large and small truck because I needed to confirm the truck dimension restrictions at the property we were moving to. Once I confirmed this, Georgia made the adjustments and sent a confirmation email with the deposit details. Later I requested to change the time of the move (I actually changed it twice) and both times Georgia made the adjustments with ease and immediately, followed by an email confirmation with the new time slots. Note: it is important to go through all the documents they send in the email especially the ones applicable to your move. Optimove are very good and thorough. Deposit and Final Payment: Optimove requires a deposit to confirm the booking which very easy to pay online. We paid $100 for our deposit. We paid the balance after the move was completed. On the Day Move Staff: Abdul and Jono Abdul and Jono were the removalists on the day. The estimated time of arrival (ETA) I had booked for was the 12-4pm slot, meaning they can arrive anytime between 12pm to 4pm. Therefore, we planned our day accordingly. On the day, I received a call at 12.20pm from Abdul with an update of the approximate ETA (after 2pm) and advising that they will call again once they were 30 minutes away. Abdul called at 2.30pm exactly 30 minutes away and he apologized that they were delayed due to traffic. We didn't mind this because it was understandable as it was a Friday afternoon and there is usually traffic on the north bound motorway (and the fact that they were responsive and well within the ETA time slot of 12-4pm). It actually worked perfect for us because we had the carpet cleaner that day as well (late morning) and finished before they arrived. They arrived exactly 30 minutes from the call (as they stated) and when they arrived, Abdul and Jono greeted us with such a big smile and full of energy. While Jono set the truck up, Abdul kindly asked for us to show him what all is going and so we did that and then it was all systems go! We were impressed with their energy, enthusiasm and professionalism through it all. I was particularly impressed with their wrapping as they placed the protective cover over the furniture and secured it with tape, then wrapped it nicely with shrink wrap. They were extremely neat and tidy and arranged all our belongings securely in the truck ensuring that there was not wastage of space (this really helped us as we just did one trip). These two guys went over and beyond. They were right behind us as we drove to the new property. We did not have to wait around for them to arrive at the new property. As we opened the garage door, they were already parked ready to unload. The unloading was so quick! They were efficient and effective. They placed everything where we needed it to go including the washing machine which went upstairs. We had some laughs and it was actually so enjoyable having these removalists on the day! They were also very considerate of our two children (one being on th autism spectrum) on the day of the move. They showed kindness and empathy to them while powering through the loading. They were awesome and we would highly recommend Optimove's Abdul and Jono! Final comments Optimove actually has staff that care which make the entire moving experience less stressful. The price is also great. We would definitely use them again on any future moves and highly recommend Optimove Removal to anyone planning their next move!

I'm very happy with the guys who helped us move about 30mins away. Only issue we had was some surface damage to our couch from the straps they used. Everything else was perfect.

My wife and I recently used Optimove for our move from Nerang to Upper Coomera, and we were fortunate to have Benjamin and David handle the job. They were not only incredibly friendly and easy to deal with, but also worked with impressive speed, care, and professionalism. They moved everything efficiently without causing a single scratch on the walls or dropping a single item—something we really appreciated. Their attention to detail and careful handling made a big difference. Please pass along our thanks and appreciation to Benjamin and David. Thanks to their speed and efficiency, the final cost was nearly half of what we had anticipated. They truly went above and beyond.

Rayzor, Steve and Jackson were so good. Nothing was too nuch trouble, they were so helpful and their attitude towards the move to be done was exceptional! I would highly recommend Optimove! We will be usung Optimove again great service from thr guys!

Excellent service by David & Pen, I strongly recommend them and I’ll hired them again. They were careful with every item they move, they listened carefully to my request and they work so fast, so friendly and respectful. Excellent service

Stan and lagi helped me move today and it was the best experience I've ever had moving they were fast and efficient I could not recommend them more and will be asking for both of them specificallynext time I move

Peni, David, and Leni moved us from our low set acreage property in Highvale, QLD to 2 story, limited access in Ashgrove, QLD, and they were absolutely fantastic. Nothing was too hard or difficult for them. Despite changes and challenges throughout the day, they remained driven and focused on getting us moved within the day. After a long and exhausting day, they even asked if there was anything else they could do for us. They worked tirelessly, only stopping for lunch when I insisted they take a break to eat. If I could give more than 5 stars, I would. These guys were amazing.

Was incredibly impressed with their service. Very energetic professional and friendly and moved my home in record time. All my items were dealt with with the utmost care and they worked so efficiently. Would highly recommend and would always use them if we ever moved again!