Timberline

Just an update Georgina from Timberline still went out of her way to contact me even though I resolved the issue myself. She went on to compensate me for my cost and past on my finding to there factory for revieiw for future manufacturing. I thank her for all the effort. . . . . . . . . Went to Harvey Norman Bathrooms and purchase new shaving cabinet and Vanity for bathroom renos. Took 3 weeks from order before I received my cabinets, when I unpacked them, I was a little shocked how poorly things aligned and bowed facia panel. Ok I set the vanity up of a perfectly level floor and then made any required adjustments to the hinges and drawers to allign them. However, I could not make any adjustments to the two bottom drawers as they were closing to far in and nothing to stop them from closing to far. with this i took measurements and photos to send off to Harvey Norman and Timberline. Well, that was like jumping on a merry-go-round, even though I sent 30 plus photos and a solution to the problem that requires some special one-off adjustable stoppers, Timberline kept insisting that the vanity needs to be installed first as that may help fix any bowed backing board or twist in the cabinet. That was a surprise new cabinet and maybe twisted and bowed and not what you expect from buying a new cabinet. Well, I spent $150 to have a couple of one-off internal drawer adjusters made and as I kept telling Timberline once they were installed problem solved now, I can install knowing all adjustments can be made to line up faces and gaps perfectly. My biggest question to Timberline once installed if your service guy can’t fix the issue who pays to redo plumbing, there response, we will give you a new set of drawers which wasn’t the problem. See photos I have attached clearly shows how drawers closing too far and I used credit cards to hold out bottom draws which worked so I had one off stoppers made. see photos in short Timberline have poor working standards and I am now $150 out of pockect to fix there manufacuring problems. Think twice before buying Timberline products. Lots more photos but limit is 10 last photos show how I resolved.

Timberline are understanding to my clients needs, they are overall a great company to deal with. If a problem arises with any product from them, they approach it in different ways to get the product that my clients require

Timberline have a fantastic range and are always coming up with new ideas and products. The people there are always great to talk too and nothing is too much trouble.

Customer service is great, after sales is good an overall great Company to deal with and you are Australian made. Love the visualiser I go on it to see if I can better help my customers with there choices

I have been dealing with Timberline for years through hundreds of vanities, shavers and laundries. It is a pleasure every time! From the custom design and delivery to the After Service they never let down.

Customer service and quality of products are amazing. Always helpful with product knowledge and after service. The team will try and do anything to make our customer experience easy and relaxing.

Service is always great, exclusive range of products and on time delivery. Always recommendable for Vanities, Shelves and accessories. They are always creative and bring something new to the market.

I work for a large bathroom renovation company. We use Timberline for most of our vanities and cabinets. Their service is always great and the products are top quality. I highly recommend them to anyone.